404 Copyright © 2015, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Chapter 14 DOI: 10.4018/978-1-4666-8496-6.ch014 ABSTRACT Storage services are an essential part of an organization’s IT infrastructure services and contribute a signifcant part of total IT costs. For this reason, various service management techniques are applied to optimize a service’s storage resource usage while still addressing requirements related to performance, high availability, or disaster recovery. While storage virtualization has been the basis for many stor- age service management optimizations, the relatively stable environments of enterprise IT enabled all management activity to proceed in the context of change processes on specialized storage controllers. Completely virtualized environments require frequent topological changes but also enable optimized resource usage across shared resource pools. This enables lower resource and service management costs if the right storage service management architecture is deployed. This chapter focuses on cloud service management from a storage perspective, providing a set of proven methods and services to optimize storage resource usage and the management architecture that enables them. INTRODUCTION The IT industry is experiencing massive data growth. Data is being created by an ever-increasing number of sources through the proliferation of social media technology and applications, the near ubiquitous use of mobile devices and applications, and the increasing exploitation of large-scale data analytics. Using the traditional model of acquiring, deploying, and allocating units of storage, enterprises struggle to respond Optimizing Cloud Storage Management Services Gabriel Alatorre IBM Research Almaden, USA Sandeep Gopisetty IBM Research Almaden, USA Divyesh Jadav IBM Research - Almaden, USA Bryan Langston IBM Research Almaden, USA Nagapramod Mandagere IBM Research Almaden, USA Ramani Routray IBM Research Almaden, USA Heiko Ludwig IBM Research Almaden, USA