5 SAP ROLLOUT IMPLEMENTATION INSIDE PRODUCTION AND DISTRIBUTION COMPANY. CLIENT SATISFACTION SURVEY. A CASESTUDY Viorel - Costin Banta The Bucharest University of Economic Studies Faculty of Accounting and Management Information Systems, Management Information Systems Department, Bucharest, Romania Abstract: ERP (Enterprise Resource Planning) systems are currently, the most widely used information systems, that help to define and integrate existing functionalities in a large company. ERP implementation required, over time, the development of complex projects (infrastructure, software, peripheral equipment change) that required the best organization, time, money and resources as capable as possible to cope with such change. Throughout the implementation of the implementation project, several studies have to be reported to the management, so as to make a clear account of the evolution and the degree of satisfaction of the different types of participants on the project along the its evolution. The author wishes to make an account of the answers he has gathered during the study, from those who participated in the implementation of the project, from the client. The company that has implemented SAP will be the subject of another study. The author's wish was to see, on project phases, what degree of satisfaction the client had, depending on the degree of understanding of the project, as well as its complexity, as well as the way of collaboration with the supplier. JEL classification: C61, M15, M41, Y10 Key words: Organizational support, ERP - Enterprise Resource Planning, Techology acceptance model, Production, Rollout, SAP, Implementation, resurce-based view, 1. INTRODUCTION One of the biggest questions about adopting an ERP system has always been whether or not this system helps (efficiently) manage the business processes more efficiently and not just within a company. In Romania, this type of system has penetrated a lot since the years before the 1989 revolution, many companies, opting for the change of the computer system, in order to cope with the challenges of the business environment. The analysis was very tough on the selection of software products that offered what companies wanted. There have been many ideas difficult to manage by such software developers, but despite these challenges, many companies in our country have decided that the implementation of such an IT system is beneficial for the activities that took place in inside the company and will make day-to-day activities more efficient. Regarding the implementation of ERP systems (Savafi et all., 2013), from studies researched by the author, and based on the vast experience in the implementation of this type of software,