Int. J. Industrial and Systems Engineering, Vol. 11, Nos. 1/2, 2012 97 Copyright © 2012 Inderscience Enterprises Ltd. The application of quality function deployment to improve the teaching techniques in higher education Abul Mukid Mohammad Mukaddes*, Nasima Bagum, Md. Anisul Islam and Mohammad Muhshin Aziz Khan Department of Industrial and Production Engineering, Shahjalal University of Science and Technology, Sylhet, Bangladesh E-mail: mukaddes1975@gmail.com E-mail: nasimasust@yahoo.com E-mail: anis134ipe@yahoo.com E-mail: muhshin92@yahoo.com *Corresponding author Abstract: Quality function deployment (QFD) is a management tool which is used in identifying customers’ need and to provide those requirements to them with quality consciousness. This paper demonstrates how an engineering department can apply QFD to translate voices of students into technical requirements of teaching. The students’ needs and requirements are identified to develop the foundation in delivering the quality services in engineering education. For QFD analysis, a survey with the students of an engineering department is structured. The developed house of quality (HOQ) illustrates the transformation process of students’ requirements into instructional developments. This step-by-step application of QFD might help the management of the department to improve the teaching techniques and to deliver the quality services. Keywords: QFD; student’s voice; engineering education; house of quality; competitive assessment; voice of customer; students’ requirements; higher education; customers’ need. Reference to this paper should be made as follows: Mukaddes, A.M.M., Bagum, N., Islam, Md.A. and Khan, M.M.A. (2012) ‘The application of quality function deployment to improve the teaching techniques in higher education’, Int. J. Industrial and Systems Engineering, Vol. 11, Nos. 1/2, pp.97–109. Biographical notes: Abul Mukid Mohammad Mukaddes is an Associate Professor in the Department of Industrial and Production Engineering (IPE), ShahJalal University of Science and Technology (SUST), Sylhet-3114, Bangladesh. His research interests are quality in engineering education, operations research, simulation and FEM for engineering problems. He serves as reviewer of several international journals. His research works have been published in several international journals. He received PhD in Computational Mechanics from Kyushu University, Japan. Nasima Bagum is an Assistant Professor in the Department of IPE, SUST, Sylhet-3114, Bangladesh. Her research interests include operations and quality management. Her publications have appeared in peer reviewed journal such as