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abstraCt
This article develops an argument for and provides case study evidence to demonstrate that knowledge
management (KM) governance is a mechanism that strengthens the development and implementation of
KM strategies. It achieves this through locating and formalizing risk management as a function of gover-
nance, establishing reporting structures and mechanisms to ensure feedback into the ongoing development
of organizational KM. We conclude that the operationalization of KM governance formalizes, locates and
authorizes risk management as a structured response to the resolution of the cultural and structural risks
and obstacles to KM strategy, and that it achieves this through developed capacity for analysis, articula-
tion, strategic alignment and activity to address risks to effective, sustainable KM.
Keywords: benefts realization; governance; knowledge management governance; obstacles; risk
management
introduCtion
There are many approaches intended to aid the
implementation of knowledge management
(KM) strategies in an organization; there are also
many frameworks that structure the rationale
and management of organizational knowledge.
In order for a KM practitioner to seriously refect
on practice and manage KM risks, he or she
needs both a conceptual framework and tools.
In this article, the capacity to manage risks to
the effective implementation of strategy, and
the capacity to review and to revise strategy
according to need is presented as a tool for
effective KM practice.
Risk management is the process of identi-
fying, analyzing, evaluating, dealing with, and
monitoring risk. Risks to knowledge manage-
ment are both structural and cultural (Chua &
Lam, 2005; DeLong & Fahey, 2000; Pfeffer
& Sutton, 1999; Zyngier, 2002). The effective
implementation of KM strategies demands that
we manage risks to those strategies in order
to realize the benefts of leveraging organiza-
tional knowledge to fulfll strategic aims and
objectives.
This article is structured as follows: the
following section discusses knowledge man-
agement strategies and observed risks to those
strategies. KM governance is presented as a
mechanism that includes risk management as
an integral element in a suite of activities. It
locates the responsibility for risk management
and demonstrates how this is supported within
the planning and implementation of strategy.
risk Management:
strengthening Knowledge Management
Suzanne Zyngier, La Trobe University, Australia
IGI PUBLISHING
This paper appears in the publication, International Journal of Knowledge Management , Volume 4, Issue 3
edited by Murray E. Jennex © 2008, IGI Global
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