* Corresponding author. E-mail address: djsuyaman.unsika@gmail.com (D. J. Suyaman) © 2022 by the authors; licensee Growing Science, Canada. doi: 10.5267/j.ijdns.2021.8.005 International Journal of Data and Network Science 6 (2022) 281–284 Contents lists available at GrowingScience International Journal of Data and Network Science homepage: www.GrowingScience.com/ijds The effects of different factors influencing commuterline in Indonesia Dede Jajang Suyaman a* , Nelly Martini a , Asep Muslihat a and Rahmat Jaelani a a Universitas Singaperbangsa Karawang, Indonesia C H R O N I C L E A B S T R A C T Article history: Received: June 18, 2021 Received in revised format: June 29, 2021 Accepted: August 4, 2021 Available online: August 4, 2021 Commuterline plays an important role for transportation planning in Indonesia, and it is essential to learn more on how to motivate people to actively use this public transportation facility. This paper presents an empirical investigation to explore different factors influencing the use of this publica transportation facility. The proposed study develops a questionnaire in Likert scale and distributes it among 374 people who had good experience of using commuterline in their daily lives. The ques- tionnaire is designed to learn the effects of environmental, individual, consumer resources and psy- chological factors. Using some statistical techniques, the study has determined that psychological factors are the most important elements influencing consumer behavior to use this public transpor- tation followed by consumer resources, product knowledge and individual characteristics. © 2022 by the authors; licensee Growing Science, Canada. Keywords: Costumer Behavior Electric Rail Train Transportation 1. Introduction The KRL Commuterline is managed by PT Kereta Commuter Indonesia or KCI, previously known as PT Kereta Api Indonesia Commuter Jabodetabek which is a subsidiary of PT Kereta Api Indonesia (Persero). The KRL Commuter Line in one trip consists of 8 to 12 series of trains. Each train car can carry up to 250 passengers, in other words in one trip the KRL Commut- erline can carry 3000 passengers. Carrying the slogan Best Choice for Urban Transport, the Indonesian Commuter Train has a target of serving 1.2 million passengers per day by 2019 with 1,450 train units. Based on the 2017 KCI report, using 792 train units, the KRL Commuterline can carry 315,853,991 passengers with an average number of passengers per day reaching 993,804 people, even based on the latest data from its official website www.krl.co.id KRL Commuterline until June 2018 carrying an average of 1,001,438 passengers per day. Commuterline plays an important role for transportation planning in Indonesia, and it is essential to learn more on how to motivate people to actively use this public transportation facility. This type of facility has been widely used in the world as public transportation to help cities reduce traffic jams, travel costs, etc. There are literally several works dedicated to under- stand the effects of different factors on product development in such areas (Eryılmaz & Tezcan, 2019). Aisyah et al. (2019) performed a survey to determine the effects of service quality and price on attracting more consumers. Levyda and Ismi (2020) detected the most efficient advertising planning compared with different locations and to find out the behavior of commuter line passengers. They reported that the effectiveness of each location on the commuterline was different, and the most effective advertising location was the hanging alley. Zubair et al. (2019) performed an empirical survey to learn more about the effects of consumer’s personal characteristics on using commuterline in Indonesia. Katili et al. (2018) studied the impact of commut- erline train’s service quality on customer satisfaction and customer loyalty. Adi (2020) also tried to learn on how consumer look for information on a train during the trip interruption.