Full Terms & Conditions of access and use can be found at https://www.tandfonline.com/action/journalInformation?journalCode=whmm20 Journal of Hospitality Marketing & Management ISSN: 1936-8623 (Print) 1936-8631 (Online) Journal homepage: https://www.tandfonline.com/loi/whmm20 Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? A moderated mediation model Jichul Jang, Woomi Jo & Jinok Susanna Kim To cite this article: Jichul Jang, Woomi Jo & Jinok Susanna Kim (2020): Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? A moderated mediation model, Journal of Hospitality Marketing & Management, DOI: 10.1080/19368623.2020.1725954 To link to this article: https://doi.org/10.1080/19368623.2020.1725954 Published online: 21 Feb 2020. Submit your article to this journal Article views: 25 View related articles View Crossmark data