portal: Libraries and the Academy, Vol. 19, No. 3 (2019), pp. 381–391.
Copyright © 2019 by Johns Hopkins University Press, Baltimore, MD 21218.
FEATURE: REPORTS FROM THE FIELD
Measuring Librarian Outreach and
Engagement through a Time Allocation
Study
Brian Winterman and Andrew Asher
abstract: Demonstrating academic libraries’ contribution to institutional outcomes and strategic
initiatives can be challenging, particularly in determining what library activities can be consistently
and accurately assessed in ways that empirically demonstrate library value and impact. To address
this challenge, the Indiana University Bloomington Libraries conducted a time allocation study to
quantify the activities of public services librarians with the goal of illustrating new ways to measure
their contributions that are more standardized and methodologically rigorous. This report gives
an overview of the Librarian Activity Project (LAP), including preliminary fndings, and offers
recommendations for other institutions interested in developing their own study.
Introduction
W
hat do academic librarians do? Why does their work matter? The answer to
the frst question largely depends on who is asked. The public would likely
struggle to describe a librarian’s work beyond vague notions of helping
people fnd a book. Even people within the academic community (students, instructors,
administrators, and the like) might have a limited understanding of the breadth and
depth of librarian work. Libraries often have mission statements describing what they
do as a group, broadly; position descriptions explaining what they do individually; and
periodic performance reports summarizing what individual librarians did. Mission state-
ments, however, are too vague to adequately explain our work, and the others are largely
internal documents. While libraries often produce annual reports and communications
such as newsletters that highlight their accomplishments and initiatives for campus
stakeholders, these statements may have limited readership and often present content
that is more exceptional than representative. Common misperceptions about librarians
and libraries only compound the problem. Finally, librarians themselves, when asked
This mss. is peer reviewed, copy edited, and accepted for publication, portal 19.3.