International Journal of Engineering and Advanced Technology (IJEAT) ISSN: 2249 – 8958, Volume-9 Issue-2, December, 2019 1443 Published By: Blue Eyes Intelligence Engineering & Sciences Publication Retrieval Number: B3350129219/2019©BEIESP DOI: 10.35940/ijeat.B3350.129219 Abstract: Information technology Such as Enterprises Resource Planning (ERP) supports the processes of electronic human resource management (e-HRM) but it lacks the other factors such human capital and quality in decision making. Human capital is related to the skill and knowledge of employee. Total Quality Management (TQM) is more emphasis on the internal customer that includes the employee within the organization. Human Capital (HC) and Quality can be integrated to improve the quality of the output. Many studies have integrated the Quality with HRM through e-HRM to improve the performances but only a few studies have done for e-HRM with the integration of HC with Quality. The purpose of this study is to implement the e-HRM through the integration of HC with Quality using Analytic Hierarchy Process (AHP). The exploration type of research design to integrate the HC with Quality is analyzed using AHP analysis based on the critical success factors (CSFs). The analysis of AHP is resulted that Employee involvement (EI = 0.234), Training, Education & Learning (TL = 0.234), Quality Measures (QM = 0.146), Performance Appraisal (PA = 0.131) and Quality Factors (QF = 0.096) are selected for implementation of the e-HRM through the integration of HC with Quality. Based on the five CSFs, the conceptual model can be designed for implementation of the e-HRM through the integration of HC with Quality. The conceptual model for implementation of the e-HRM through the integration of HC with Quality needs to be empirically tested. Keywords : AHP, CSFs, ERP, Human Capital, Quality. I. INTRODUCTION Technology Such as Enterprises Resource Planning (ERP) has been a great impact on the reduction of the time taken for processes of electronic human resource management (e-HRM) [1]. Information technology supports the processes of electronic human resource management (e-HRM) at the different level, but it lacks the other factors such human capital and quality in decision making [2]. Total Quality Management (TQM) is more emphasis on the internal customer when compared to external customers. Revised Manuscript Received on December 15, 2019. *Correspondence Author P.V.S. Kiran, School of Management Studies, Vels Institute of Science, Technology & Advanced Studies, Chennai, India. Email: solomonkiran@gmail.com A. Mohammed Faisal*, Correspondence Author, School of Management Studies, Vels Institute of Science, Technology & Advanced Studies, Chennai, India. Email: a.mohd.faisal@gmail.com Internal customer includes the employee within the organization. Human capital is related to the skill and knowledge of employee. To improve the quality of the output, the organizations need to have a human capital with the integration of TQM. The concept of human capital through human resource management (HRM) was integrated with TQM in operations and quality [3]. Then, the later studies are more emphasized on implementation of Human Capital through HRM. The model was developed by the researchers based on the human resource architecture and human capital theory [2]. The usage of human capital was examined through strategic HRM on the performance of the firm [5] and human resource (HR) configuration supported for four employment modes [6]. Some researchers found that the human capital had significantly impacted on the learning and performance [7] and HR structure were important for the development of human capital [8]. Later, human capital was studied for customer interactions in the service organizations [9]. The critical success factors (CSFs) such as organizational performance [10], Employment relationship [11] and leadership with learning [12] were studied with the human capital. Many studies have integrated the Quality with HRM to improve the performances [13] through e-HRM [1] but only a few studies have done with the integration of Human Capital (HC) with Quality (Tab. 1 and 2). The weights of each CSF using Analytic Hierarchy Process (AHP) [14] can support for integration of HC with Quality. The basic TQM concepts to improve the quality measure [6,15] can be integrated with HC. The purpose of this study is to implement the e-HRM through the integration of HC with Quality using Analytic Hierarchy Process (AHP). Tab. 1 Literature Survey of CSFs based on the Quality and HC CSFs Authors 1 2 3 4 5 6 7 8 9 10 Leadership * Quality Factors * * * Teamwork * * Implementation of Technology Such As Enterprises Resource Planning (ERP) Through Integration of Human Capital with Quality using Analytic Hierarchical Process (AHP) P.V.S. Kiran, A. Mohammed Faisal