Jordan Journal of Business Administration, Volume 7, No. 1, 2011
- 95 -
The Impact of Corporate Social Responsibility on Companies Perceived
Performance: A Comparative Study between Local and Foreign Companies in
Jordan
Hani H. Al-Dmour and Hayat A. Askar
ABSTRACT
This study aimed at answering a question that has been a topic of academic interest for several years, albeit
receiving inadequate attention in the Jordanian literature. Particularly, the question if there was an impact of
Corporate Social Responsibility (CSR) on the perceived business performance of two groups of companies in
Jordan, local and foreign. Two more questions were interwoven to this issue, and these were investigating the
extent to what companies were practicing the CSR, and if there were differences in the perceived business
performance due to some companies’ characteristics such as capital, number of years in business, economic
sector, and number of employees.
A quantitative methodology was followed and data were collected out of 83 questionnaires. Different types of
analysis were employed to test the research hypotheses; independent and one-sample t-test, multiple regression
analysis and ANOVA. The study ends up with the following main findings:
First: CSR was implemented among companies with differences in the practices of the environmental part of
CSR, where foreign companies showed positive implementation while the local showed negative
implementation.
Second: there was a significant positive impact of CSR only on marketing performance.
Third: this relationship did not differ when a comparison between two samples was conducted.
Fourth: the analysis showed that only the perceived economic performance differs due to the type of industrial
sector to which these companies belong.
Keywords: Corporate Social Responsibility, Business Performance.
INTRODUCTION
A new trend of growing importance in the world is
the tendency towards a more socially responsible
business. In today's environment of global competition
and open market, the wider aim of Corporate Social
Responsibility (CSR) is to create higher standards of
living, while preserving the profitability of the
corporation, for people both inside and outside the firm
(Hopkins, 2004). Since being socially responsible
involves costs, CSR should generate benefits as well in
order to be a sustainable business practice (Tsorouta,
2004). Business, however, has long debated whether the
level of companies' involvement with their society may
affect their business performance.
In view of that, the main purpose of the study is to
investigate whether CSR has an impact on the business
performance as perceived by companies. The study aims
also at finding out the differences in the impact of CSR
on business performance between the local and foreign
companies, and if there are differences in the perceived
Received on 8/3/2009 and Accepted for Publication on
6/9/2010.
© 2011 DAR Publishers/University of Jordan. All Rights Reserved.