Jurnal Sistem Informasi (Journal of Information System), Volume 18, Issue 1, April 2022 31 Whistleblowing System Deployment using the Information Technology Infrastructure Library Framework: Evidence from a Public University in Indonesia Nashrul Hakiem * Dept. of Informatics, Faculty of Science and Technology, UIN Syarif Hidayatullah Jakarta, 15412, Indonesia hakiem@uinjkt.ac.id Luh Kesuma Wardhani Dept. of Informatics, Faculty of Science and Technology, UIN Syarif Hidayatullah Jakarta, 15412, Indonesia luhkesuma@uinjkt.ac.id Fajar Nugraha Wahyu Dept. of Informatics, Faculty of Science and Technology, UIN Syarif Hidayatullah Jakarta, 15412, Indonesia fajar.nugraha14@mhs.uinjkt.ac.id Nenny Anggraini Dept. of Informatics, Faculty of Science and Technology, UIN Syarif Hidayatullah Jakarta, 15412, Indonesia nenny.anggraini@uinjkt.ac.id Imam Marzuki Shofi Dept. of Informatics, Faculty of Science and Technology, UIN Syarif Hidayatullah Jakarta, 15412, Indonesia imam@uinjkt.ac.id Yudi Setiadi Internal Audit Unit, UIN Syarif Hidayatullah Jakarta, 15412, Indonesia yudi.setiadi@uinjkt.ac.id Abstract The Indonesian government has been urged to implement Whistleblowing system for public services to achieve integrity zone development. Almost all service desk software provides user convenience as well as manages the service process in an organization using standards based on the Information Technology Infrastructure Library (ITIL) v3. The service operation of Whistleblowing system and the service desk systems are almost the same. However, currently only a few studies have examined the implementation of Whistleblowing system which use such a framework in a public higher education institution. This study aims to design and develop a Whistleblowing system which is expected to fulfill the IT Service Management standard and to perform an integration process amongst the community and students. The software was designed and tested in the Universitas Islam Negeri Syarif Hidayatullah Jakarta using the ITIL v3 standards. The result showed that the efficiency parameter value produced a page speed point of 91 % and the fully loaded time was 2.4 seconds. A portability test showed a value of 100 % for the mobile-friendly score while the reliability test with a stress test also showed at 100 %. The alpha testing result was a very good predicate while beta testing received an acceptable score, good category, and classified as grade C. In conclusion, based on the abovementioned tests, this shows that the system can * Corresponding Author