Expert teacher perceptions of two-way feedback interaction
Fiona D.H. Tan
a, *
, Peter R. Whipp
b
, Maryl
ene Gagn
e
c
, Niels Van Quaquebeke
d
a
School of Human Sciences, University of Western Australia, Australia
b
School of Education, Murdoch University, Australia
c
Future of Work Institute, Curtin University, Australia
d
Management Department, Kühne Logistics University, Germany
highlights
Expert teachers use Respectful Inquiry (RI) alongside feedback.
Open-ended questions and attentive listening enhances student feedback uptake.
Two-way feedback interaction through RI serves to foster positive psychological needs support and metacognition.
Barriers to two-way feedback interaction are discussed.
article info
Article history:
Received 9 October 2018
Received in revised form
22 March 2019
Accepted 12 September 2019
Available online xxx
1. Introduction
The importance and influence of feedback is well-established in
the literature (Hattie, 2009). The purpose of feedback is to improve
learning (Voerman, Meijer, Korthagen, & Simons, 2012) by reducing
discrepancies (Hattie, 2007), closing gaps (Sadler, 2010), and
improving one's knowledge, and skill acquisition (Moreno, 2004).
However, there is disjuncture concerning the effectiveness of uni-
lateral or one-way feedback. Unilateral feedback has been critiqued
for its failure to productively engage, guide learning, and monitor
performance (Price, Handley, & Millar, 2011; Sadler, 1989). Despite
calls to focus feedback on student learning outcomes (Hattie, 2009;
Voerman et al., 2012), a third of feedback interventions have re-
ported a decrease in student performance (Kluger & DeNisi, 1996).
Research informs that feedback that focuses on self instead of task
inhibits learning (Kluger & DeNisi, 1996; Shute, 2008). On the other
hand, feedback that focuses on self-regulation, task, and cognitive
processing enhances learning (Hattie & Timperley, 2007; Shute,
2008). However, teachers are observed delivering one-way feed-
back, rather than facilitating learning (Blair & Ginty, 2013; Van den
Berghe, Ros, & Beijaard, 2013), and appear ‘to close down oppor-
tunities for exploring student learning rather than opening them
up’ (Torrance & Pryor, 1988, p. 621). That is, self-focussed unilateral
feedbackthwarts the potential to promote learning (Burke, 2009).
As such, researchers have emphatically advocated for two-way,
dialogic feedback, which involves ‘elicit(ing) perceptions … and
discerning what is needed for improved action’ (Boud & Molloy,
2013, p. 709), also referred to as dialogic feedback, two-way feed-
back is opined to optimise learning; to mitigate learning mis-
conceptions and encourage students to be independent learners
(Ajjawi & Boud, 2017; Boud & Molloy, 2013). Although the literature
has progressed with the advocacy of dialogic feedback, exploration
of two-way feedback interaction is nascent, and the literature is
scant on understanding how interactional dimensions in dialogic
feedback support students' learning (Hargreaves, 2013). Recent
research by Tan, Whipp, Gagn e and Van Quaquebeke (2018)
described teachers' two-way feedback interaction through
Respectful Inquiry (RI; i.e., asking questions, question openness and
active listening) and reported that high school students believe it is
facilitative of motivation, learning and accesses students' higher
learning outcomes such as metacognition. Whilst student-centred
feedback using questions is encouraged (Ajjawi & Boud, 2018;
Dekker, Sch€ onrock-Adema, Snoek, & Cohen-Schotanus, 2013), and
questions help to “clarify confusion, … (and) propel (students)
forward” (Harvey & Goudvis, 2000, p. 81), the literature has not
adequately described how teachers perceive the potential value
and impact of two-way interactive verbal and non-verbal behav-
iours (i.e., RI behaviours and how students perceive these actions
influence psychological needs support (Deci & Ryan, 2000).
* Corresponding author.
E-mail addresses: fiona.tan@research.uwa.edu.au (F.D.H. Tan), P.Whipp@
murdoch.edu.au (P.R. Whipp), marylene.gagne@curtin.edu.au (M. Gagn e), Niels.
Quaquebeke@the-klu.org (N. Van Quaquebeke).
Contents lists available at ScienceDirect
Teaching and Teacher Education
journal homepage: www.elsevier.com/locate/tate
https://doi.org/10.1016/j.tate.2019.102930
0742-051X/© 2019 Elsevier Ltd. All rights reserved.
Teaching and Teacher Education 87 (2020) 102930