S TRATEGY The Future of Back to Work Requires a Hybrid Systems Thinking by Tanusree Jain and Louis Brennan The uncertainty created by COVID-19 requires agile adaptations from both employees and employers.  INSIGHT | FRONTIER 17 Nov 2020 The COVID-19 crisis and the reality of the new normal has unleashed an element of uncertainty that permeates much of our organizational and personal lives. Indeed, this uncertainty makes planning for the future extremely complex and challenging, calling for