Proceedings of the 6 th International Conference on Computing and Informatics, ICOCI 2017 25-27April, 2017 Kuala Lumpur. Universiti Utara Malaysia (http://www.uum.edu.my ) Paper No. 195 356 FACTORS AFFECTING AWARENESS ON INFORMATION SECURITY IN INTERNET BANKING AMONG UNIVERSITI TEKNOLOGI PETRONAS (UTP) STUDENTS Ahmad Sobri Hashim 1 and Saipunidzam Mahamad 2 1 Universiti Teknologi PETRONAS, Malaysia, sobri.hashim@utp.edu.my 2 Universiti Teknologi PETRONAS, Malaysia, saipunidzam_mahamad@utp.edu.my ABSTRACT. Internet banking is becoming one of the important services to many consumers. Most of the banking transactions can now be done online regardless of time and place. Information security is one of the crucial com- ponents in Internet banking where it ensures the confidentiality of bank us- ers’ information. It was found that there is lack of empirical studies on awareness of information security in Internet banking among tertiary educa- tion students. Therefore, this study is conducted to fulfill two objectives; (1) to identify potential factors that can influence awareness on information se- curity in Internet banking among tertiary education students, and (2) to measure the relationship between the identified factors and the level of awareness on information security for Internet banking among tertiary edu- cation students. Seven factors have been identified from the literature in- cluding security concern, security care, social norm, computer literacy, regulatory literacy, recovery facility and information support. This study applied questionnaire instrument to evaluate the relationship between the identified factors and the level of awareness on Internet banking information security among tertiary education students. Universiti Teknologi PETRONAS (UTP) students have been selected as subject for this study which represent tertiary education students. Descriptive and inferential analyses were used to analyze the consolidated data. Results showed that all seven factors influenced the level of awareness except the social norm. Keywords: information security, Internet banking, security concern, securi- ty care, social norm, computer literacy, regulatory literacy, recovery facility, information support INTRODUCTION Ignorance on information security in Internet banking could be the main cause for fraudu- lent to happen easily. Fraudulent in Internet banking is highly linked to various threats such as adware, keylogger, malware, phishing, spyware, Trojans and viruses (Subsorn & Limwiriya- kul, 2011). Phishing for example is one of the method widely where a scam email is sent to Internet banking users informing of a security breach to the user’s account and requesting the user to change the password (Gan et al., 2008). Once the user changes the password, the in- truder captures it and uses it to access the user’s account. The number of phishing cases is increasing from year to year (Gan et al., 2008). In Malaysia, there were only 3 cases reported in 2000 but the number of cases has increased drastically in 2004 (106 cases) and 2007 (364