Corporate Reputation Review,
Vol. 16, No. 3, pp. 187–205
© 2013 Macmillan Publishers Ltd.,
1363-3589
Corporate Reputation Review Volume 16 Number 3
www.palgrave-journals.com/crr/
ABSTRACT
The ever-growing competition in the market
leads to a paradigm shift that started from a
competition on the basis of products, led to a
competition based on problem solutions and
strategies, and, finally, is currently a competi-
tion referring to identities and reputation. As
corporate reputation is constituted on the basis
of continuous interaction with stakeholders over
time, the earlier actions of a company as well
as its history and heritage are of special impor-
tance. With reference to consumers to whom
heritage is meaningful, the heritage of a brand
can result in an intensified brand loyalty and
the willingness to accept higher prices. However,
better knowledge of the conditions and drivers
of brand heritage, and the effects of brand her-
itage on corporate reputation and stakeholder
perception behavior, is still needed. The main
research goal of this paper is to examine the
crucial role of brand heritage as an essential
driver of corporate reputation and customer
value perception, as well as its effects on brand
image and customer buying intention.
Corporate Reputation Review (2013) 16, 187–205.
doi:10.1057/crr.2013.10
KEYWORDS: brand heritage; corporate repu-
tation; customer behavior
INTRODUCTION
There are two things children should
get from their parents: roots and wings .
Johann Wolfgang von Goethe
Understood as a result of a firm’s interactions
with stakeholders (Fombrun and van Riel,
2003), corporate reputation is formed over
time, based on company actions (Balmer and
Greyser, 2003). Hence, aspects of tradition,
heritage and history play a substantial role
Brand Heritage and its Impact on Corporate
Reputation: Corporate Roots as a Vision for
the Future
Klaus-Peter Wiedmann
Institute of Marketing and Management, Leibniz University of Hannover ,
Hannover , Germany
Nadine Hennigs
Institute of Marketing and Management, Leibniz University of Hannover ,
Hannover , Germany
Steffen Schmidt
Institute of Marketing and Management, Leibniz University of Hannover ,
Hannover , Germany
Thomas Wuestefeld
Institute of Marketing and Management, Leibniz University of Hannover ,
Hannover , Germany