NIPES Journal of Science and Technology Research 4(1) 2022 pp.106 - 117 pISSN-2682-5821, eISSN-2682-5821 106 Evaluation of Production Process and Capacity Utilization (A Case Study of UNIBEN Water Factory) Inegbedion Francis. a* , Ibude Emmanuel Isioma b a*,b Department of Production Engineering, University of Benin, Benin City, Edo State, Nigeria a* francis.inegbedion@uniben.edu, b ibudeemmanuel01@gmail.com Article Info Abstract Keywords: case study survey; production process; capacity utilization; production planning and control This paper examined the problems encountered in the production process of UNIBEN water factory (from raw materials acquisition to installed capacity utilization) adopting a design approach known as Case Study Survey, which is found to be the most relevant for the study. Results revealed that time; cost and manpower are the major variables of the company. Results further showed, the company keeps her annual report, is very competitive. The factory’s cost of operation and administration, services rendered, production planning and control techniques are in place. However, product volume coupled with the dwindling economic resources, consumer purchasing power and high cost of goods are major challenges faced by the company. Received 29 December 2021 Revised 07 February 2022 Accepted 15 February 2022 Available online 05 March 2022 https://doi.org/10.37933/nipes/4.1.2022.9 https://nipesjournals.org.ng © 2022 NIPES Pub. All rights reserved. 1. Introduction Production Management is an essential and basic key to all organizations processes either manufacturing or services [1]. The survival of an organization is dependent on how its production processes are managed [1]. Over the years, water factories in Nigeria have passed through a stage of total importation of foreign products to a stage where some now source their raw materials locally [2]. As Nigeria population grew and industries increased, the supply of water by the public utilities became inadequate in quality and quantity [2]. This led to the emergence and proliferation of private water enterprises that operated side by side with the government-owned public water utilities, [3]. Between 1992 and 1996, sachet water production began to sprout; the rate of increase of the country’s total water supply for industrial, agricultural, and domestic uses was 1.0 percent while the population growth rate was 2.84 percent [2]. The implication of this is that the population would be larger than the available water supply, the result of which is scarcity or inadequacy of water supply [4, 5]. History reveals that sachet water was introduced to the Nigerian markets around 1990 but its regulation by the National Agency for Food and Drug Administration and Control started in 2001. It is relatively affordable and available even at the remote areas of the country [6, 7]. UNIBEN Enterprises, is the producer of UNIBEN sachet and bottled water. This research examined problems encountered when getting the raw materials used in the production process, problems of inventory management and policies, problems encountered in the utilization of the installed capacity and problems in the production process of UNIBEN water factory.