International Journal of Business and Management; Vol. 12, No. 10; 2017 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education 185 Health Service Quality and Its Impact on Strategic Success: A Field Study on the Private Hospitals of Jordan Abdullah Abbas Al-khrabsheh 1 , Omar Rabeea Mahdi 2 & Ahmed Kh. Muttar 2 1 Prince Al-Hussein Bin Abdullah II Academy of Civil Protection, Al-Balqa Applied University, Jordan 2 Applied Science University, Bahrain Correspondence: Abdullah Abbas Al-khrabsheh, Prince Al-Hussein Bin Abdullah II academy of Civil Protection, Al-Balqa Applied University, Jordan. E-mail: abdbbs@gmail.com Received: July 12, 2017 Accepted: August 20, 2017 Online Published: September 17, 2017 doi:10.5539/ijbm.v12n10p185 URL: https://doi.org/10.5539/ijbm.v12n10p185 Abstract The study aimed at identifying the dimensions of the quality of health service and its impact on strategic success. In order to achieve the objectives of the study, the analytical descriptive method was used. The population of the study represented all private Jordanian hospitals. Due to the difficulty of reaching the whole study population, the researcher took a random sample. The number of questionnaires distributed was (220) questionnaires, of which (200) were returned. The study also concluded that the importance of quality of service in private hospitals was medium. The study recommended that the importance of quality of service should be enhanced as a part of the strategic vision when constructing the strategy in private hospitals as it received the weakest degree and the same applies to the importance of strategic success and achievement of hospital goals. Keywords: Quality of service, reliability, strategic success 1. Introduction The health sector is one of the most important indicators of the development and progress of the societies of the world. This is an important aspect for the health sectors due to the nature and type of services provided by the hospitals, which relate to the health and lives of individuals as well as the beneficiaries of these services. Most of the developmental plans in poor countries focus on improving and developing the health sector and exert more efforts to support the health sector. In this regard, the importance of quality of health service, represented by (concrete, guarantee, empathy, reliability and responsiveness) has been explored in order to reach the desired degree of the quality of health services as required by the individuals of the community. This dimension has clarified most of what can be measured in the quality of service. However, the quality of the health service offered to individuals in the community by hospitals is one of the important factors affecting the satisfaction of the beneficiaries. This is what has been proven by the studies. Therefore, most of the studies in this field focused on measuring the quality of the health service. This strategic success has always been the goal of all organizations in the world, including health organizations (hospitals), which seek to achieve this goal by consolidating and intensifying their efforts. As medical hospitals are administrative systems that use a wide range of physical, human, technological and scientific tools to provide health services and increase the quality of hospital services, then those concerned with the health sector should direct efforts to determine the impact of the service on many factors, including strategic success. Strategic success, which is the primary requirement of leading hospitals in the field of health services, is a set of sub-goals that are based on several strategic themes (customer focus and satisfaction, growth and learning, internal operations, and financial hub). Accordingly, strategic themes are strongly related to strategic success. Due to the importance of both quality of service, strategic success, impact on the functioning and functioning of hospitals, this study iintends to shed light on each of them and to show the impact of the dimensions of those services provided by private hospitals in Jordan. In this context, this study focused on the private hospitals sector in Jordan as representing (57.5%) of the total number of hospitals in the Kingdom which report to the Ministry of Health, Medical Services, University