Vol.7 (2017) No. 1 ISSN: 2088-5334 The Critical Factors Affecting E-Government Adoption in Indonesia: A Conceptual Framework Deden Witarsyah # , Teddy Sjafrizal # , Mohd Farhan MD Fudzee * , Mohamad Aizi Salamat * # Department of Information Systems, School of Industrial Engineering, Telkom University, Bandung, 40257, Indonesia E-mail: dedenw@telkomuniversity.ac.id; teddysjafrizal@telkomuniversity.ac.id * Department of Multimedia, Faculty of Computer Science and Information Technology, Universiti Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia E-mail: farhan@uthm.edu.my; aizi@uthm.edu.my Abstract— Electronic government (E-Government) is the use of information and communication technology by the government to increase the service to citizens. E-government also could be applied to the legislative and judicative to improve internal efficiency of democratic governance. However, technological, governing and social issues have to tread carefully in order to adopt these phenomena. This study aims to find critical factor that influences e-government adoption. Furthermore, comprehensive analysis base on the bibliometric technic on various resources has been chosen to guide this work. Several dependent variables such as information quality, trust, and system quality also considered relevant were integrated with the unified theory of acceptance and use of technology (UTAUT) constructs as examining variables affecting the adoption of e-government. Finally, this study found a formulation of the conceptual framework on the basis of existing experience and their relationship. Keywords— e-government; services; bibliometric; UTAUT; adoption; conceptual framework I. INTRODUCTION The development of technology is growing from time to time. This encourages a lot of changes in processes, functions, and policies in various business activities or in the public sector. Changes that occur in the public sector is marked by the development of electronic-government or e- government. There are four types of classifications, first, namely Citizens, Government (G-to-C), and the second one, namely Government to Business (G-to-B), Government to Government (G-to-G), and the last one namely Government to Employees (G-to-E) [1], [2]. G-to-C or G2C is an e-government application that is most common, here the government develops and implement a broad portfolio of information technology with the main objective to improve interaction with the public [3]. An example is the police building and offers services and driver's license or vehicle registration renewal through the internet with the intent to bring the administrative apparatus of the police to the community of vehicle owners and drivers so that the concerned does not have to bother to the office to obtain service [4]. G-to-B or G2B serves to connect the government with business circles. One of the main tasks of a company is forming a business environment conducive for the economy of a country can run well [5]. G-to-G or G2G refers to the need for the country to communicate with each other in a more intense by the day. The need for interaction between the government and the government every day is not only the range of things that smelled of diplomacy, but further to facilitate cooperation between the State, the public, industry, company, and others [6]. The last type is G-to-E or G2E. This type government intended to improve the performance and welfare of civil servants or government employees working in a number of institutions as a public servant [7], [8], [9]. Example applications are the system of government employee career development that besides aiming to assure their quality improvement of human resources, is required as well as supporting the process of movement, rotation, demotion, and promotion of all employees of the government. Implementation of e-government in Indonesia is realized by the issuance of a presidential instruction No. 3 Year 2003 on national policy strategy for the development of e- government [10]. It contains measurement required under the duties, functions, and authority of each to the implementation of e-Government development nationally guided by the National Policy and Strategy Development of e-government, and formulate plan acts within their 160 brought to you by CORE View metadata, citation and similar papers at core.ac.uk provided by International Journal on Advanced Science, Engineering and Information Technology