Rising Ageing Population: A Preliminary Study of Malaysian Older People Expectations in Information and Communication Technology Lili Marziana Abdullah 1(&) , Muna Azuddin 1 , Sofianiza Abd Malik 2 , and Murni Mahmud 1 1 Department of Information Systems, Faculty of Information and Communication Technology, International Islamic University Malaysia, 53100 Kuala Lumpur, Malaysia {lmarziana,murni}@iium.edu.my, munaazuddin@gmail.com 2 Department of Computer Science, Prince Sultan University, Riyadh, Saudi Arabia sabdmalik@psu.edu.sa Abstract. The older people population in the world is showing a steady increase and Malaysia is projected to having an ageing population in 2025 as the percentage will reach over 7.1% (an indicator of an ageing population) of the total population. Information and Communication Technology (ICT) offers opportunities to create conducive environment for older people, but there may be a significant number of older people particularly in Malaysia who are not informed, astute, and learned consumers with respect to ICT and so could be denied many of the technology potential benefits. Drawing upon data from group sessions held with 51 participants of various age groups, this paper reports on a preliminary study to explore the current state of Malaysian older people interaction with and expectations in ICT including mobile communications in aspects of their everyday life. Comparison in terms of mobile device usage among participants was also presented. The study has highlighted (1) ways in which ICT has supported and can support older people and (2) mobile usage patterns of younger and older users. Keywords: Older people experience Á Ageing Á ICT experience Á Mobile device usage 1 Introduction Older people population in the world has been rising steadily year by year. Based on 2015 statistics from the Department of Economics and Social Affairs, United Nation (DESA), older population (aged 60 and over) had reached 12.3% of the world popu- lation in year 2015, and is expected to increase to 16.5% in 2030 [1]. According to Malaysia’s Department of Statistics [2], Malaysia’s population age group of 65+ will increase from 5% from year 2010 to 11.4% by year 2040. Although older population in Malaysia is, currently, still small, the population projection shows © Springer International Publishing AG 2018 F. Saeed et al. (eds.), Recent Trends in Information and Communication Technology, Lecture Notes on Data Engineering and Communications Technologies 5, DOI 10.1007/978-3-319-59427-9_82