Identifying Lean Enterprise Model Enabler Practices for Lean Of fice Hugo Anderson Araújo Pontes, Carlos Eduardo Sanches da Silva (&) , Yasmin Silva Martins, Ana Carolina Oliveira Santos, and Guilherme de Siqueira Silveira Federal University of Itajuba, BPS Avenue, 1303, Pinheirinho, Itajuba, MG, Brazil sanches@unifei.edu.br Abstract. Concerning to its application in service industries, the methodology Lean Of fice presents certain complexity level, due to some fundamental char- acteristics in the services area. In this context, this article is inherent to the implementation of lean training, based on the enabling practices proposed by the Lean Enterprise Model that proposes 12 primary practices and 61 enabling. This paper aims to identify practices for implementing Lean Of fice by performing a systematic review of the literature, identifying the most cited theoretical prac- tices and submitting these practices to the analysis of experts in Lean Of fice. The process results in a list of 28 practices and the evaluation of these practices was carried out by means of a survey with 34 Brazilian researchers with experience and publications in Lean Of fice. The results were analyzed by means of cluster and ANOVA resulting in 19 training practices recommended for training for Lean Of fice implementation and prioritized in a list of seven main practices. Keywords: Lean of fice Á Training practices Á Primary practices 1 Introduction In the recent decades, the Lean philosophy has been widely disseminated and applied in different sectors and segments of the economy, without being tied to its classic application, Lean Manufacturing. From 50% to 80% of the workforce in the West works in of fices and for this reason, there is a growing interest in research on the impact of lean implementation in administrative environments, especially in terms of productivity performance [1]. Authors [2] have written that all costs incurred to meet a client’s request, whether manufacturing a part or providing a service, involve administrative functions from 60% to 80%. Lean Of fice applications began to be reported in the 1970s in service industries aiming at the quality, ef ficiency, and productivity of their processes [3]. It complements the author that in this area the fundamental characteristics of intangibility, simultaneity and heterogeneity, make their understanding more complex. The needs of knowledge provision through training are identified in the imple- mentation systems of Lean Of fice proposed by various authors [2, 4–8]. This research © Springer Nature Switzerland AG 2020 Z. Anisic et al. (Eds.): IJCIEOM 2019, LNMUINEN, pp. 435–442, 2020. https://doi.org/10.1007/978-3-030-43616-2_46