www.tjprc.org editor@tjprc.org QUALITY OF WORK LIFE IN INDIA-A CASE STUDY OF BPM COMPANIES IN HYDERABAD MADHAVI CHALLA 1 & KAMESWARA RAO PORANKI 2 1 Madhavi Challa, Associate Professor (OB-HR) Indian Institute of Risk Management, Hyderabad 2 Professor & Principal, Rishi UBR Degree & PG College for Women, Hyderabad ABSTRACT The quality of working life (QWL) that every employee experiences is mostly enthusiastic about three main aspects such as job satisfaction, job autonomy and work-life balance. An imbalance between any of these three aspects would be a result of poor QWL. There is ample support in research to suggest that reasonable QWL would lead to better productivity, wellbeing, and mental health among employees. Approximately five hundred responses were analyzed victimization IBM-SPSS, AMOS and also other numerous applied statistical tools along with multiple linear regression, structural equation modeling, provided evidence that there is a positive relationship between the market type of culture and employee job satisfaction. and themselves has a positive effect on the QWL of workers in selected BPM organizations in Hyderabad. It was concluded that home employment, work culture, remote workspace unit influences the employee perspective and also the employee's perception of QWL in these organizations. Workforce perception plays a serious role in affecting the level of organizational engagement and managers need to be forced to be aware of workers' perspectives and formulate ways of wonderful business practices to keep them. KEYWORDS: Paradigm, Quality of Work Life (QWL), Business Process Management, Work Life Balance, Job Satisfaction & Job Performance Received: Dec 18, 2021; Accepted: Jan 08, 2022; Published: Jan 12, 2022; Paper Id.: IJBMRJUN20222 1. INTRODUCTION The biggest change is that the standard of working life paradigm is a philosophy that outlines a way and a set of effective, low-to-earth management tools that should complement a full series of organizational activities and training, especially if India remains competitive. in the 21st century national market. According to Scully, J., Kirkpatrick A., Locke, E., (1995), have shown that Quality Workplace Health can be a process in which a company responds to the desire of employees to create ways that enable them to participate fully. This is an important measure of organizational performance (Mirvis, 1984). An evaluation of the quality of life of textile workers in Bangladesh assessed the researcher. Author Kannaiah1, G. Sasikumar (2014) has chosen that the working life of Tamil Small Industrial Workers also aims to improve the level of emotional intelligence and quality of life of men and women analyzing people working in the small industry. One author explained that the quality of work life (QWL) can and maybe the interdependent relationship between work, home, individual and organization. There are individual desires such as reward, safety, and well-being that the organization wishes to satisfy in order to keep the person happy and motivated (Cavry, 1995). Business Process Management (BPM) is the transfer of one or more IT-enabled IT (ITeS) service providers to each service provider, who owns, owns and owns a preferred method, supported by specified and measurable operating conditions. The BPM sector is one of the Original Article International Journal of Business Management & Research (IJBMR) ISSN (P): 2249-6920; ISSN (E): 2249-8036 Vol. 12, Issue 1, Jun 2022, 13–28 © TJPRC Pvt. Ltd.