Journal of Service Science and Management, 2022, 15, 89-107 https://www.scirp.org/journal/jssm ISSN Online: 1940-9907 ISSN Print: 1940-9893 DOI: 10.4236/jssm.2022.152007 Apr. 29, 2022 89 Journal of Service Science and Management The Relationship between Big Data and Decision Making. A Systematic Literature Review Carlo Torre, Gianluca Maria Guazzo, Vilma Çekani, Vincenzo Bacco Department of Business Science-Management and Innovation Systems, University of Salerno, Fisciano, Italy Abstract The increasing use of big data within the economics field has led academics and professionals to broaden the investigation of its consequences in corpo- rate decision-making processes. Until now, scholars and managers have been focused only on the technical aspects of big data, without emphasizing the in- fluence they exert on the effectiveness of decision-making systems. Firstly, this paper aims to review the literature which concerns the study of the relation- ship between the use of big data and its effectiveness in corporate deci- sion-making system. Secondly, it provides relevant evidence to analyze whether big data acts as a facilitator for the implementation of advanced decision- making models and eventually how. In this aspect, our work identifies the key factors that support the corporate decision-making process by pro- posing a possible corporate governance model. The theoretical framework that we have adopted relies on big data management studies, with a specific focus on the implications which show that the use of big data can generate the decision-making dynamics of companies and organizations. The current pa- per provides both theoretical and managerial contributions to the literature on big data and decision making, defining future perspectives to advance knowledge in this research area. Keywords Big Data, Decision-Making Processes, Corporate Governance Model, Effectiveness, Relationships 1. Introduction The growing interest in the diffusion of big data in the economic scope—busi- ness, has led academics and professionals to deepen the study of the changes in- duced by the use of new technologies in corporate decision-making processes. So How to cite this paper: Torre, C., Guazzo, G. M., Çekani, V., & Bacco, V. (2022). The Relationship between Big Data and Deci- sion Making. A Systematic Literature Review. Journal of Service Science and Management, 15, 89-107. https://doi.org/10.4236/jssm.2022.152007 Received: March 4, 2022 Accepted: April 26, 2022 Published: April 29, 2022 Copyright © 2022 by author(s) and Scientific Research Publishing Inc. This work is licensed under the Creative Commons Attribution International License (CC BY 4.0). http://creativecommons.org/licenses/by/4.0/ Open Access