31 SUCCESSFUL DEVELOPMENT,
IMPLEMENTATION, AND EVALUATION
OF INFORMATION SYSTEMS: DOES
HEALTHCARE SERVE AS A MODEL
FOR NETWORKED ORGANIZATIONS?
Jos Aarts
Erasmus University Rotterdam
The Netherlands
Els Goorman
Erasmus University Rotterdam
The Netherlands
Heather Heathfield
Manchester Metropolitan University
United Kingdom
Bonnie Kaplan
Center for Medical Informatics
Yale University
U.S.A.
The use of information systems in healthcare lags behind other business sectors. One of
the possible reasons is that health care traditionally has been a "networked" organization
with no "central command." The introduction and use ofIS has been shaped by the
different powerful actors determining the delivery of care: professional groups (such as
The original version of this chapter was revised: The copyright line was incorrect. This has been
corrected. The Erratum to this chapter is available at DOI:
© IFIP International Federation for Information Processing 2000
R. Baskerville et al. (eds.), Organizational and Social Perspectives on Information Technology
10.1007/978-0-387-35505-4_33