ICTMBE 2013 2nd International Conference on Technology Management , Business and Entrepreneurship Mahkota Hotel Melaka Malaysia 5th December 2013 ISSBN 978-967-0468-56-3 2013 326 A Preliminary Study of Grievance System in Non-Unionised Companies Mohd Nazir Mohd Adi, Abd Rahman Ahmad, Haris Md Noor ,Mohd Marwan Mohd Yusof Faculty of Technology Management and Business, UniversitiTun Hussein Onn Malaysia, 86400 Batu Pahat, Johor, Malaysia Correspondence: Mohd Nazir Mohd Adi, Faculty of Technology Management and Business, UniversitiTun Hussein Onn Malaysia, 86400 BatuPahat, Johor, Malaysia. Tel: +6074533896. nazir@uthm.edu.my Abstract Dispute resolution withinthe non-union workplace varies from employer to employer. As compared to unionised companies, most of the non-unionised entitiesdo not have a formal employees’ complaint system. The objective of this study was to identify the employees’ complaint system applied by the employers in the non-unionised companies. In this study, a multiple case study approach was employed on eight respondents who were the employers of the companies. Several interview sessions were conducted in order to obtain the data from the respondents. The results showed that open-door polices was the most frequent complaint system used by the employers in non-unionised companies that was equivalent to 75% of the total respondents. In open-door policies, it was found that the respondents had different approaches in resolving the grievance. Some of them employed direct complaint method or through peer assistance or with initiative of the employer himself to approach colleagues of the grievant worker to figure out the issue. Keywords:Grievance system, non-unionised companies and employee’s complaint system brought to you by CORE View metadata, citation and similar papers at core.ac.uk provided by UTHM Institutional Repository