Halal certification for tourism
marketing: the attributes and
attitudes of food operators
in Indonesia
Norliza Katuk and Ku Ruhana Ku-Mahamud
School of Computing, Universiti Utara Malaysia, Sintok, Malaysia
Kalsom Kayat
Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia,
Sintok, Malaysia
Mohd. Noor Abdul Hamid
School of Creative Industry Management and Performing Arts,
Universiti Utara Malaysia, Sintok, Malaysia
Nur Haryani Zakaria
School of Computing, Universiti Utara Malaysia, Sintok, Malaysia, and
Ayi Purbasari
Department of Technical Information, Universitas Pasundan, Bandung, Indonesia
Abstract
Purpose – Halal tourism is a subset of tourism activities geared towards Muslim which are aligned with the
Islamic principles. As a response to this, many food operators have realised the importance of having a halal
certification to establish a better market position. In the context of Indonesia, it is yet to be known what
attitudes the food operators have towards halal certification and what attributes characterised those who
have obtained the certification. Therefore, this study aims to examine the attributes of food operators and
their attitudes towards halal certification in Indonesia.
Design/methodology/approach – A survey and structured interview were conducted on 298 food
operators in Bandung, a city in Indonesia, between August and December 2018. Seven hypotheses were
proposed and tested to evaluate the association between halal certification and food operators’ attributes and
their attitudes towards it.
Findings – The results of the study suggested that food operators who had halal certification can be
characterised by the number of branches the businesses have, the knowledge of halal tourism and knowledge
on the market segment. However, the age of their business was found not related to halal certification. In
terms of attitudes, the study found that performance beliefs, intention to apply and target market segment
had associated with halal certification.
Practical implications – The outcomes of the study could provide information to entities and agencies
involved in the tourism industry that consider targeting Muslim travellers as their market segment. Halal
certification could be an approach to facilitate tourism marketing and consequently increase the performance
of food-related business sectors.
The authors would like to thank Universiti Utara Malaysia and Universitas Pasundan for the
Matching Grant S/O code 14061, and Research and Innovation Management Centre, Universiti Utara
Malaysia, for the administration of this study.
Halal
certification
for tourism
marketing
Received 5 March 2020
Revised 10 April 2020
Accepted 13 April 2020
Journal of Islamic Marketing
© Emerald Publishing Limited
1759-0833
DOI 10.1108/JIMA-03-2020-0068
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