Research Article
Effect of Teleworking on Working Conditions of Workers: A
Post-COVID-19 Lockdown Evaluation
Moses Segbenya
1
and Edna Naa Amerley Okorley
2
1
Department of Business Studies, College of Distance Education, University of Cape Coast, Cape Coast, Ghana
2
Department of Human Resource Management, School of Business, University of Cape Coast, Cape Coast, Ghana
Correspondence should be addressed to Moses Segbenya; moses.segbenya@ucc.edu.gh
Received 28 April 2022; Revised 18 June 2022; Accepted 23 June 2022; Published 16 July 2022
Academic Editor: Zheng Yan
Copyright © 2022 Moses Segbenya and Edna Naa Amerley Okorley. This is an open access article distributed under the Creative
Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the
original work is properly cited.
This study examines the effect of teleworking on working conditions of workers, a post-COVID-19 lockdown evaluation. The
quantitative approach and descriptive cross-sectional research design were adopted. A sample of 265 participants from both
public and private sectors were sampled for the study. Data was collected with a self-administered questionnaire and analyzed
with partial least square structural equation modelling (PLS-SEM). The study found that teleworking/virtual working
significantly affects participant’s working conditions during a pandemic. Furthermore, workplace safety and work schedules
were also found to be significantly influenced by teleworking and eventually influencing the working conditions of teleworkers
during a pandemic. The two most important predictors of decent working conditions for workers during the pandemic found
by this study were teleworking and work schedules. Therefore, it was recommended that employers provide data and logistical
support and training for workers to effectively use virtual/teleworking to enhance working conditions and eventually workers’
productivity during any pandemic.
1. Introduction
The emergence of the COVID-19 pandemic in December
2019 has disrupted the everyday way of living and the world
of work [1, 2]. Apart from being a global health crisis, the
COVID-19 also poses a major global socioeconomic chal-
lenge to skills training [3, 4] and work processes [3]. The
impact of COVID-19 on workers’ socioeconomic life stem
from measures such as full or partial lockdown, restriction
or ban on large gathering, practising social distancing,
among others, to curtail the spread of the virus. The Interna-
tional Labor Organisation (ILO) revealed that the safety pro-
tocols have affected “about 2.7 billion workers, representing
approximately 81 per cent of the global workforce, especially
unprotected informal workers” [4].
The impact of the COVID-19 on the systems of the
national and global levels (see Figure 1) will undoubtedly
influence organizations and their workers’ fortunes. The
social system view of this study posits that individual job
applicants from the microsystem enter the job market, which
is the mesosystems for employment and are absorbed into the
exosystems where employers and organizations exist. It is very
important to note that the first three systems—microsystem,
mesosystem, and exosystem—are all overlaid by the macrosys-
tem comprising economic, political, sociocultural, and techno-
logical factors at the national and the international levels. This
means that the effect of the COVID-19 on the political,
economic, social, and technological (PEST, Figure 1) system
at the national and global levels (macrosystem) directly
influences organizations and their workers at the exosystem
(see Figure 1).
The International Labor Organisation [1] found a reduc-
tion in the quality and quantity of jobs available due to the
predicted reductions in economic activity. Work processes
also stand to suffer some changes as well. The entire labour
market in terms of onboarding, maintenance, to separation
at both national and global levels, has been seriously hit by
the outbreak of the COVID-19 pandemic [5]. In their view,
Hindawi
Human Behavior and Emerging Technologies
Volume 2022, Article ID 4562263, 14 pages
https://doi.org/10.1155/2022/4562263