International Journal of Research in Medical Sciences | July 2021 | Vol 9 | Issue 7 Page 1939 International Journal of Research in Medical Sciences Rahma M et al. Int J Res Med Sci. 2021 Jul;9(7):1939-1949 www.msjonline.org pISSN 2320-6071 | eISSN 2320-6012 Original Research Article Analysis of the influence of workload and the quality of the nurse with the quality of medical services in the inpatient building B general hospital Royal Prima Medan 2019 Maulida Rahma*, Adrian Khu, Ermi Girsang, Marlinang Silalahi INTRODUCTION A hospital is a health care agency have the human resources that the quality is very instrumental in supporting the success of health services. The main function of the hospital is to carry out health services, management of human resources is the most important part in the management of the hospital administration. Service the complex needs to be managed in a professional manner. One of the most a provider of nursing services in a hospital which is one of the factors most dominant is human resources, among others, the nurse. 1 Nurses are those who have the ability in the authority of the nursing action based on the knowledge they have acquired through nursing education. The role and function of the nurse is a very influential for the survival of the patients in maintaining their health condition. In accordance with the role and functions of the nurse, the nurse has the ability and limitations in the running workload. One of the problems that often arise in the hospital is the workload of nurses that is not balanced. As it is known that the workload is executed nurses have a very significant impact on patient safety. Department Magister of Public Health, University Prima Indonesia, Medan city, North Sumatra, Indonesia Received: 05 June 2021 Revised: 14 June 2021 Accepted: 15 June 2021 *Correspondence: Maulida Rahma, E-mail: maulidarahma97@yahoo.com Copyright: © the author(s), publisher and licensee Medip Academy. This is an open-access article distributed under the terms of the Creative Commons Attribution Non-Commercial License, which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited. ABSTRACT Background: Workload and quality of peer care has an important role in improving the quality of medical services in terms of patient satisfaction in hospital services, especially in the inpatient room. RSU. Royal Prima is a private type B hospital with a BOR of 87% based on the high number of patient visits in the inpatient room. The aim of the study was to determine the analysis of the influence of the workload and the quality of medical services in the inpatient building B RSU, Royal Prima Medan 2019. Methods: This type of quantitative research with a correlation study research design. On the workload of nurses with a total sampling technique of 148 nurses. On the quality of nurses using a purposive sampling technique, a sample of 148 people was taken from one month's patient population. Results: The results of this study on nurse workload from the measurement results based on the chi square test nurses workload has a statistically significant effect on the quality of medical services (p=0.005) and the quality of nurses has no influence on the quality of being able (p=0.950). Based on logistic regression odds ratio 1.025, which means nurses with light workloads will improve the quality of service 1.0 times compared to nurses with heavy workloads. Conclusions: It was concluded that the heavy workload can affect the quality of inpatient services marked by the number of patients not proportional to the number of nurses so it is necessary to increase the number of nursing human resources in the inpatient room of B building at RS, Royal Prima Medan in 2019. Keywords: Effect of workload, Quality of medical services, Royal Prima Medan 2019 DOI: https://dx.doi.org/10.18203/2320-6012.ijrms20212359