Journal of Governance and Regulation / Volume 11, Issue 2, 2022
173
BARRIERS OF IMPLEMENTING
THE BALANCED SCORECARD:
EVIDENCE FROM THE BANKING
SECTOR IN THE DEVELOPING MARKET
Yousif Abdelbagi Abdalla
*
, Abdelrahman Mohamed Ibrahim
**
,
Alhashmi Aboubaker Lasyoud
***
, Mohammed Hersi Warsame
****
* Corresponding author, Department of Accounting, College of Business Administration (AACSB), University of Sharjah, the UAE;
Department of Accounting and Financial Management, School of Management Studies, University of Khartoum, Sudan
Contact details: College of Business Administration (AACSB), University of Sharjah, P. O. Box 27272, Sharjah, the UAE
** Department of Accounting and Financial Management, School of Management Studies, University of Khartoum, Sudan
*** Solent Business School, Southampton Solent University, the UK
**** Department of Finance and Economics, College of Business Administration (AACSB), University of Sharjah, the UAE
Abstract
How to cite this paper:
Abdalla, Y. A., Ibrahim, A. M., Lasyoud, A. A.,
& Warsame, M. H. (2022). Barriers of
implementing the balanced scorecard:
Evidence from the banking sector in the
developing market. Journal of Governance &
Regulation, 11(2), 173–180.
https://doi.org/10.22495/jgrv11i2art15
Copyright © 2022 The Authors
This work is licensed under a Creative
Commons Attribution 4.0 International
License (CC BY 4.0).
https://creativecommons.org/licenses/by/
4.0/
ISSN Print: 2220-9352
ISSN Online: 2306-6784
Received: 01.12.2021
Accepted: 19.04.2022
JEL Classification: M40, M41, M48
DOI: 10.22495/jgrv11i2art15
The purpose of this study is to identify and understand
the barriers to the balanced scorecard (BSC) implementation in
the Sudanese banking sector. To achieve the research objective
a qualitative approach is used. The research data were gathered by
conducting 12 semi-structured interviews with the managers and
senior staff of 10 banks working in Sudan. The findings of this
research demonstrated that the major barriers of the BSC
implementation in the Sudanese banking sector are as follows:
absence of top management motivation and commitment,
lack of awareness, lack of training, the high cost of the BSC
implementation, the claim of current system sufficiency,
difficulties in measuring BSC perspectives, and insufficient
IT support. The findings suggest that the top management of
the banking sector should be encouraged by the Central Bank of
Sudan to consider using the BSC as a priority and include it within
their strategic plans, initiate budgets and other resources for better
BSC implementation (Gowindasamy & Jantan, 2018). This study
contributes to the literature and practice in the field of
management accounting by outlining the barriers to implementing
the BSC in the banking sector located in a developing
African country. The information obtained can enhance our
understanding of BSC implantation in emerging economies.
Keywords: Balanced Scorecard, BSC, Barriers, Banks, Sudan
Authors’ individual contribution: Conceptualization — Y.A.A. and A.M.I.;
Methodology — Y.A.A. and A.A.L.; Investigation — Y.A.A. and
M.H.W.; Formal Analysis — Y.A.A., A.M.I., A.A.L., and M.H.W.;
Writing — Original Draft — Y.A.A. and A.M.I.; Writing — Review &
Editing — Y.A.A., A.M.I., A.A.L., and M.H.W.; Supervision — Y.A.A.
and A.M.I.
Declaration of conflicting interests: The Authors declare that there is no
conflict of interest.
Acknowledgements: We would like to thank our students (Hana, Israa,
Nada, Reem, and Roaa) from the School of Management Studies,
University of Khartoum, for the appreciated help in the initial work
of this study. Our thanks are also extended to the reviewers and
participants of the International Conference on Business, Big-Data,
and Decision Sciences (ICBBD), Tokyo University of Science, Japan,
August 22–24, 2019.