International Journal of Sciences: Basic and Applied Research (IJSBAR) ISSN 2307-4531 (Print & Online) http://gssrr.org/index.php?journal=JournalOfBasicAndApplied --------------------------------------------------------------------------------------------------------------------------- 235 The Effect of Pharmaceutical Service Quality on Patient Satisfaction at the Outpatient Pharmacy in RSUD Jayapura, Papua Province Melanie M. E. Rumbino a , Arius Togodly b* , Agus Zainuri c , Yacob Ruru d a Postgraduate Master Program of Public Health, Faculty of Public Health, Cenderawasih University b,c Faculty of Public Health, Cenderawasih University, Jayapura Papua, Indonesia, 99351 d Department of Satistics, Faculty of Mathematics and Natural Sciences, Cenderawasih University a Email: melanierumbino@gmail.com; b Email: ariustogodly20@gmail.com; c Email: aguszainuri2021@gmail.com; d Email: yacobruru@yahoo.com Abstract Background: Pharmaceutical service is a direct and responsible service to the patient to improve patient's quality of life. The transformation of the orientation paradigm from drug oriented to patient oriented requires pharmacist to improve their knowledge, skills and behaviors in order to the fulfill the requirement, desires, expectations and satisfaction of the patients. Objective: This research aimed to determine the effect between patient characteristics with patient satisfaction, to analysize the effect of tangibles, reliability, responsiveness, assurance, empathy and the dominant factors that influence the five dimensions of service quality toward patient satisfaction at the Outpatient Pharmacy at the Jayapura Regional Hospital, Papua Province. Methods: This research was conducted at the outpatient pharmacy at Jayapura Regency Hospital, Papua Province. The method used in this research was descriptive analytic using a cross sectional design. Data collection was carried out through questionnaires to 306 respondents. The analysis was performed using univariate analysis, bivariate with chi squared, and multivariate analysis with logistic regression. ------------------------------------------------------------------------ * Corresponding author.