Quest Journals Journal of Research in Business and Management Volume 10 ~ Issue 8 (2022) pp: 52-61 ISSN(Online):2347-3002 www.questjournals.org *Corresponding Author: Jacklin M. H. Korompis 52 | Page Research Paper The Effect of Infrastructure Management and Employee Performance on the Quality of Academic Services At Manado State University Jacklin M. H. Korompis, Jeffry S. Lengkong, Mieke Mandagi,Roos M. Tuerah Graduate Program of Education Management Study Program, Manado State University, Indonesia ABSTRACT Attention to improving the quality of service facilities and infrastructure from time to time becomes increasingly important for student satisfaction because it is the first step in the success of higher education in the future. Student satisfaction is one of them marked by word of mouth communication about positive things about service providers in this case universities. Improving the quality of education at the tertiary level can be achieved if it is supported by adequate facilities and infrastructure. This study aims to (1) determine the effect of infrastructure management on the quality of academic services at Manado State University. (2) Determine the effect of employee performance on the quality of academic services. at Manado State University. (3) To know the effect of infrastructure management and employee performance together on the quality of academic services at Manado State University. Researchers used a cross-sectional design to obtain information from respondents through the sample studied. The data analysis technique used descriptive and inferential statistical analysis techniques with the parametric test paradigm. The sample was 105 people with the assumption of 5%. The results of the study (1) The management of facilities and infrastructure has a positive and significant effect on the quality of academic services at Manado State University with a contribution of 33.7% meaning that the better the management of facilities and infrastructure, the higher the quality of academic services at Manado State University. (2) Performance staffing has a positive and significant effect on the quality of academic services at Manado State University with a contribution of 48.9% meaning that the better the staffing performance at Manado University, the higher the quality of academic services at Manado State University. (3) The influence of facilities and infrastructure management and personnel performance together on the quality of academic services at Manado State University by 55.6%. This explains that there are other things or other variables besides the management of facilities and infrastructure as well as personnel performance that affect the quality of academic services at Manado State University. Keywords: Infrastructure Management, Employee Performance, Academic Service Quality Received 23 July, 2022; Revised 04 August, 2022; Accepted 06 August, 2022 © The author(s) 2022. Published with open access at www.questjournals.org I. PRELIMINARY Education is the basis for improving and preparing superior and competitive Human Resources (HR). Therefore, efforts are needed to create quality human resources. To build and realize quality human resources, one of which is determined by education. Education aims to educate the nation's life. Education is taken at the primary, secondary and higher levels. As stated in the Law on the National Education System number 20 of 2003 article 3 that national education functions to develop capabilities and shape the character and civilization of a dignified nation in the context of educating the nation's life, aiming at developing the potential of students to become human beings who believe and fear God. God Almighty, has noble character, is healthy, knowledgeable, capable, creative, independent, and becomes a democratic and responsible citizen. In this era of globalization, it has become an era of quality competition or the quality of a product. Quality products will be in demand and conversely products that are not quality will be abandoned. Likewise, universities in this era of globalization must be based on quality, how universities seek to win the competition in the world of education, universities must be able to provide satisfaction to their customers in this case students, namely by providing quality products, namely in the form of educational services. . Hayati and Muchlis (2007) in the journal customer satisfaction (students) in educational services as a continuous quality improvement in