International Journal of Engineering and Advanced Technology (IJEAT) ISSN: 2249 – 8958, Volume-9 Issue-1, October 2019 1865 Published By: Blue Eyes Intelligence Engineering & Sciences Publication Retrieval Number: A1001109119/2019©BEIESP DOI: 10.35940/ijeat.A1001.109119 Abstract: The objective need for quality management has identified the special role of digital technology in booking services, information and communication systems in the tourism business. The quality of services is one of the most important components of the efficiency and profitability of the tourism industry in the current conditions of tourism development. The quality management system of production processes in the tourism sector should be a continuous process of measures aimed at improving the level of services, improving production elements and introducing innovative technologies. All the processes of designing, ensuring and maintaining the quality of tourism products should be integrated into the quality management system. It has been established that the consistency between the priorities of the enterprise in the field of improving the quality of services and the goals of the overall set of business processes is a condition for the effective and long-term development of the enterprise. The authors determined that modern management and modeling of business processes in enterprises, speed and quality of customer service require a specialized software product developed exclusively for the needs of the tourism industry. Based on the methods of financial analysis, the authors of the article substantiated the economic feasibility of implementing Fox Manager BPA 2.5 software using the example of a travel company. The profitability index of the proposed software product will be 1.6. The estimated payback period is 1.7 years. The authors' suggestions are aimed at creating a modern workplace for sales managers and automation of internal office processes in a travel company using digital technology. Keywords: Quality Service Technologies, Software Product, Tourism Industry, Quality Management. I. INTRODUCTION In the conditions of market transformations and increased competition in the market the enterprises of the tourism industry face an important problem associated with the introduction of innovative technologies of quality service and improving the efficiency of quality management services. One of the ways to solve this problem is to use the automation of all internal office processes in the tourist enterprise, using the latest achievements in the field of information technology and quality management in order to create a competitive tourist product that can meet the needs of external and internal consumers, respond to market demand for quality services in a timely Revised Manuscript Received on October 05, 2019 * Correspondence Author Sergii Nezdoyminov*, Assistant Professor, Department of Tourism and Hotel and Restaurant Business, Odessa National Economics University, Odessa, Ukraine. Ganna Bedradina, Senior Lecturer, Department of Tourism and Hotel and Restaurant Business, Odessa National Economics University, Odessa, Ukraine. Andrii Ivanov, Assistant Professor, Department of Tourism and Hotel and Restaurant Business, Odessa National Economics University, Odessa, Ukraine. manner. The production of high-quality products contributes to an increase in sales volume and return on capital, reduces the unit costs of users and provides a more complete satisfaction of the needs of tourists. The question of choosing the optimal tools for optimizing the technological cycle of production of tourist services on the basis of modern information technologies is relevant, because the right decision regarding this issue will serve as the basis for successful quality management. The problems of innovative technologies for the formation of the quality system of tourist services and features of their implementation in the practice of quality management, are considered in the works of several authors: Marasco, A., De Martino, M., Magnotti, F. and Morvillo, A. [1], Camilleri, M. A. [2], A. Pazasuraman, V. Zeithaml, L. A. Berry [3], Tarun Kumar Singhal, Anubha Vashisht [4], Baumgarten, L. V. [5]. This direction is being formed in the research of Ukrainian scientists. II. JUSTIFICATION OF INFORMATION AND TECHNOLOGICAL MEASURES TO ENSURE THE QUALITY OF SERVICES The quality of tourist service is a complex economic object of management, in which it is possible to allocate a set of subsystems operating separately, requiring the travel company to apply specific skills associated with the analysis and selection of providers who will directly implement the tourist product at a balanced level of quality for all its components. So, the main problem of quality tourist service is the choice of the service providers making a tourist product by the enterprise [6, p. 81]. As a rule, these providers are located at a distance from the enterprise and operate independently of each other. Therefore, in order to effectively manage the quality of tourist services, it is necessary to use the most modern methods of situational and heuristic management, multicriteria optimization methods and adaptive management methods that allow optimizing the composition of the tourist product in terms of quality and cost of services that form it. In our opinion, to manage effectively the quality of tourist services and increase productivity of staff it is appropriate to recommend that responsible executives implement an automated system of formation of the tourist services based on highly efficient information systems. The basis of such a system is a database that contains information on all potential tourism entities located in attractive countries for tourists. The expediency of the implementation of the proposed measure is that we take into account the basic provisions of the production of the tourist product and the needs of consumers. Digital Technology in the Management of Quality Service in Tourism Business Sergii Nezdoyminov, Ganna Bedradina, Andrii Ivanov