Sketsa Bisnis, Vol. 9 No.1, July 2022, pp 34-52 https://doi.org/10.35891/jsb.v9i1.3139 34 Naskah Diterima : 10 Juni 2022 Diterima Publikasi :30 Juli2022 Journal Homepage https://jurnal.yudharta.ac.id/v2/index.php/SKETSABISNIS Hubungan Karakteristik Pekerjaan, Kompensasi, dan Kepemimpinan Transformasional, terhadap Kinerja Operasional (Studi Kasus Perusahaan Beton Siap Pakai di PT. XYZ Area Banten) Sugeng Santoso 1 , Ratih Minanda 2 *, Rizki Swastantomo 3 , Kusnadi 4 , Linda Syarifah 5 1 Universitas Mercu Buana, Indonesia, sugeng.santoso@mercubuana.ac.id 2 Program Magister Manajemen, FEB-UMB, Indonesia, ratihminanda@gmail.com 3 Program Magister Manajemen, FEB-UMB, Indonesia, rizkiswastantomo@gmail.com 4 Program Magister Manajemen, FEB-UMB, Indonesia, kusnadi.ut2122@gmail.com 5 Program Magister Manajemen, FEB-UMB, Indonesia, kalikamf021115@gmail.com Abstract Readymix concrete is a common product that produce in plant that called batching plant, every batching plant must have Operational Performance required by design to ensure that product received well at the right time and the right grade to the project. This research purpose is to analyze work characteristic (1), compensations (2), and leading style (3) compare with operational Operational Performance (4) starts from raw material receiving to concrete delivery. Technic sampling method is using quota technics sampling with 80 respondence. This research population collected from PT XYZ readymix concrete company in Regional Banten that have 8 batching plants across. This need to be analyse in a written research due operational production activity needs to improve Operational Performance at PT XYZ company. Keywords: Work Characteristic, Compensation, Transformasional Leadership and Operational Performance Abstrak Beton siap pakai adalah produk umum yang diproduksi di pabrik yang disebut batching plant. Semua pabrik campuran harus memiliki kinerja operasional yang diperlukan untuk memastikan bahwa produk diterima dengan baik pada waktu dan *) Penulis Korespondensi: sugeng.santoso@mercubuana.ac.id