ASTONJADRO: Jurnal Rekayasa Sipil pISSN 2302-4240 eISSN 2655-2086 Volume 9, No. 2, Desember 2020, Halaman 107-116 DOI: 10.32832/astonjadro.v9i2.3154 107 GUBENG STATION RAILWAY INFRASTRUCTURE PERFORMANCE ACCORDING TO USER PERCEPTION Dwi Sulastri 1 , Atik Wahyuni 2 , Sri Wiwoho Mudjanarko 2* 1 Magister Student at Civil Engineering Departement Universitas Narotama Surabaya 2 Senior Lecturer at Magister Civil Engineering Departement Universitas Narotama Surabaya E-mail: * sri.wiwoho@narotama.ac.id *Corresponding Author ABSTRAK Gubeng Station is the most populous station of 52 stations that enter the work area of PT KAI Daop 8 Surabaya, with 978,346 train passengers in January 2019, where this number is the highest number of train passengers for 3 years recorded at Gubeng station. Gubeng Station is also very unique, because it is located at a height of 5 meters and has two functionally different sides. The west side building is used for the departure and arrival of economy and express trains, while the east side building is for the departure and arrival of business and executive trains. This functional difference needs to be a study of the provision of infrastructure/facilities available at the Gubeng station whether it meets the minimum train service standards and has provided services/satisfaction and the importance of the existing facilities at the Gubeng station according to the train user perception.The method used is importance performance analysis (IPA) and the conclusion is that satisfaction and importance of the existing facilities at Gubeng station according to the train user perception obtained a satisfaction value of 2.48 which means that they still do not get maximum service and the average value of interest is 4.57 which means that the existing facilities at Gubeng station are needed by train passengers Keyword: train, perception, woman, station, IPA. Received: 2020-07-05 Revised: 2020-10-31 Accepted: 2020-11-03 Available online: 2020-11-18 INTRODUCTION Train is one of the rail-based modes of transportation in Indonesia, and the existence of railroad modes in Indonesia has existed since the Dutch East Indies government in 1875, the Dutch East Indies government built a railroad via Staatssporwegen (SS) with the first SS route covering Surabaya-Pasuruan- Poor. The railroad mode is currently developing quite rapidly and is currently managed by PT Kereta Api Indonesia (Persero) which has seven subsidiaries including PT Reska Multi Usaha was established in 2003, PT Railink was established in 2006, PT Kereta Api Indonesia Commuter Jabodetabek was established in 2008, PT Kereta Api Tourism, PT Kereta Api Logistics and Kereta Api Property Management, all of which were established in 2009 and PT Pilar Sinergi BUMN Indonesia, established in 2015. Gubeng Station is also the most populous station of 52 stations that enter the work area of PT KAI Daop 8 Surabaya, and in 2018 the total number of passengers boarding from Gubeng Station was 2,456,426 passengers with details of Executive class passengers of 704,985 people, Business class 233,860 passengers, Business class Economy 914,182 passengers, and local economy class 606,399 passengers. While the number of train passengers at Gubeng station in January 2019 was 978,346 passengers, which is the highest number of train passengers for 3 years recorded at Gubeng station. Considering the increase in the number of train passengers is quite high, the passenger facilities during activities at the Gubeng station must be met in accordance with the minimum train service standards. Some of the facilities currently available include waiting rooms in zone 2 which are equipped with mobile facilities and cellphones, children playgrounds, toilets and health posts, park