Ultimatics : Jurnal Teknik Informatika, Vol. 14, No. 1 | June 2022 7 ISSN 2085-4552 The Influence of KMS Trello on the Intern Performance CDC UIN Jakarta Jihan Fadhilah 1 , Evy Nurmiati 2 1, 2 Faculty of Science and Technology, UIN Syarif Hidayatullah Jakarta, Tangerang, Indonesia 1 jihan.fadhilah6@gmail.com, 2 evy.nurmiati@uinjkt.ac.id Accepted 06 January 2022 Approved 01 March 2022 Abstract— Trello is software used for knowledge and project management. The ease of appearance and integration with Google Drive makes the UIN Jakarta Career Development Center interested in using Trello as a workspace for their intern. The problem of this research stems from the number of interns with non- technological backgrounds and this is the first time using this tool. So the purpose of this study is to see the effect of Trello software on the intern performance and to see the difference in influence between technology and non- technological interns. The research was conducted using a qualitative method, namely conducting interviews with 5 interns from each existing division and also making direct observations of their work through the WhatsApp Group within a period of 2 months. Index Terms— Career Development Center UIN Jakarta; Intern Performance; KMS; Trello. I. INTRODUCTION In the current era of globalization, competition has begun to fade and is slowly being replaced by collaborating with each other. Collaboration is the action of the parties to produce a "win-to-win" decision so that it can explain and implement the practices of two or more parties with the aim of achieving the common goals that have been agreed at the beginning [1]. The collaboration process will create more innovations and benefits for the collaborating parties. There is a lot of software that can be used as a collaboration medium at this time and also functions as a Knowledge Management System (KMS), one of the applications that is widely used is Trello [2]. Trello offers ease of use and a user-friendly interface that makes it very easy to use [3]. Trello users are dominated by students and workers because this application is widely used as a work collaboration application between teams so that they can exchange ideas and collaborate with one another. UIN Jakarta Career Development Center is a self- development and career service unit that accommodates students and alumni of UIN Syarif Hidayatullah Jakarta, as well as the general public to develop themselves and prepare excellent careers for them. UIN Jakarta Career Development Center also helps disseminate information related to job vacancies, internships, as well as training or seminars related to self and career development [4]. Almost all workers who help in UIN Jakarta Career Development Center events and activities are students who are Season I and Season II Interns of UIN Jakarta Career Center. The collaboration software that is used to monitor the performance of the intern and as their workspace is Trello. Interns can add their jobs and documents via the card according to the program being run by the UIN Jakarta Career Center. All of their work can be directly documented into Google Drive if the Trello account is linked to the board owner's Google Drive account. The application of knowledge management is considered important to improve the performance of employees [5][6]. In addition to knowledge management, human resource management also affects employee performance[7][8]. Some of the benchmarks that researchers use to measure the performance of the UIN Jakarta Career Development Center interns, including personal knowledge, job procedures, and technology literacy [9]. The results of this internal performance report are used as routine evaluation material for the UIN Jakarta Career Development Center in maintaining human resources who are the driving force for all forms of activities and events run by this organization. KMS (Knowledge Management System) is a technology that is useful for improving employee performance and productivity. The ease with which interns feel when they want to document or ask for help from other colleagues can affect their work performance and productivity. The arrival of the new interns in Season II makes the adaptation of using Trello start at the starting point again. The problem that is the focus of this research stems from the number of interns who do not come from a technology education background so they are not familiar with these tools and there are even some of them who are using Trello tools for the first time as their collaborative workspace. On this basis, this study aims to determine how influential the Trello software which is used as a Knowledge Management System on the performance of