Sustainable Development Policy: EU Countries Experience 35 ECONOMIC AND LEGAL ASPECTS OF INTERNATIONAL EXPERIENCE HUMAN RESOURCES’ MANAGEMENT UNDER CONDITIONS OF SUSTAINABLE DEVELOPMENT THE DIGITAL ENVIRONMENT Klietsova Nataliia, Candidate of Economic Sciences, Associate Professor Mykhailov Andrii, Doctor of Economic Sciences, Professor Sumy National Agricultural University, Ukraine 1. Economic and legal analysis of international and domestic experience in the usage of communication skills in human resource management in resolving labour disputes under conditions of COVID-19 and digitalization Every year, humanity tries to meet its own needs up to date without compromising the capabilities of future generations. This is the message of sustainable development of human resources in today’s unpredictable digital environment. However, every day we face many infectious diseases that not only threaten human health, but also seriously affect the economic development of the country during the epidemic, and at the same time cause many problems in labour relations. An example is COVID-19, which was discovered in Wuhan (China) in late 2019 and quickly spread around the world. For example, on April 8, the Chinese News Agency in Beijing reported the “hot” news that the World Health Organization had released an epidemic report, which recorded 12 79722 confirmed cases of COVID-19 and 72 614 deaths worldwide. At the same day, the International Labour Organization said that 81% of the world’s working population of 3.3 billion had been affected by the new crown epidemic and that its jobs had been completely or partially closed [1]. That is why, from the global point of view, after the epidemic, the number of labour disputes instantly increased worldwide. And the question of building an algorithm for their rational solution has become relevant. Given that the art of human resource management during the pandemic period is complex and requires the introduction of foreign experience, we highlighted the urgency of using the communication skills of workers and employers to resolve labour disputes. It should be noted that the works of domestic and foreign scientists such as: N. Dlugunovich [2], J. Lee [1], A. Saliu [3], P. Tamma [4], C. Hong [5], B. Zhang [6], R. Shapravsky [7] are devoted to the issue of the research of the usage of communication skills, management of employees in resolving labour disputes in terms of digitalization of the business environment. The experience of those countries of the world where the first misunderstandings on labour disputes arose during the global COVID-19 pandemic is especially relevant today. After all, the algorithm for solving them is still not properly worked out, which leads to a misunderstanding between the employer and the employee. That is why the purpose of this study was the use of communication skills in human resource management in resolving labour disputes, using economic and legal analysis of international and domestic experience in the context of digitalization.