Full Terms & Conditions of access and use can be found at https://www.tandfonline.com/action/journalInformation?journalCode=rcsm20 Critical Studies in Media Communication ISSN: (Print) (Online) Journal homepage: https://www.tandfonline.com/loi/rcsm20 Going off scripts: emotional labor and technoliberal managerialism Matthew Salzano & Misti Yang To cite this article: Matthew Salzano & Misti Yang (2022) Going off scripts: emotional labor and technoliberal managerialism, Critical Studies in Media Communication, 39:2, 78-91, DOI: 10.1080/15295036.2021.2011349 To link to this article: https://doi.org/10.1080/15295036.2021.2011349 Published online: 18 Dec 2021. Submit your article to this journal Article views: 207 View related articles View Crossmark data