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Chapter 1
DOI: 10.4018/978-1-4666-6106-6.ch001
E-Government and
Social Inclusion:
Concepts
ABSTRACT
E-Government is a relatively new phenomenon in much of the world, having been put in place in the
2000s. Thus, it is not a settled concept but an evolving one. Social Inclusion, although still a very con-
tested concept, has been around for considerable time, but even that needs to be updated to suit the
digital world in which it is being applied in this book. The authors in the frst section of this book deal
with these and associated concepts, and this chapter provides an overview of selected ideas as a primer
for the chapters that follow.
INTRODUCTION
E-Government is a relatively new phenomenon
in much of the word, having been put in place
only as late as the 2000s. Thus it is not a settled
concept but an evolving one. Social Inclusion,
although still a very much contested concept, has
been around for considerable time but even that
needs to be updated to suit the digital world in
which it is being applied in this book. Through-
out this section, various authors have attempted
to interrogate the many propositions made on
these concepts and offer their own formulations
or endorse some old ones.
Likewise, many authors have provided ex-
tensive coverage and useful critiques of actual
E-Government practices in several parts of the
world with regard to e-government and social
inclusion.
This chapter summarises some of the key
concepts found throughout this book. It is not an
exhaustive list but a selective one. Each chapter
has a valuable contribution to the understanding
of the theme of this book and the reader is encour-
aged to go through them all.
CONCEPTS
E-Government, the short form of Electronic Gov-
ernment, has been defined in various ways but as
Warf points out they “all essentially point to the
Arun Mahizhnan
National University of Singapore, Singapore