THINK INDIA (Quarterly Journal) ISSN: 0971-1260 Vol-22-Issue-4-October-December-2019 Page | 116 Role of Public Private Partnership in Bus Terminals: A Case Study of Punjab K. K. Sharma 1 , Sushendra Kumar Misra 2 , Arun Kumar Singla 3 1. Associate Professor, A. S. College, Khanna. 2. Registrar and Head CCE, Dr. BR Ambedkar National Institute of Technology, Jalandhar. (Email: sushendramisra@gmail.com, Cell 9478098010) 3. Assistant Professor, A. S. College, Khanna. ABSTRACT The “Academic Discourses” on “Public and Private” partnerships in “Infrastructure Development” often involve the issues of “User’s Perceptions and “Employee Satisfaction” as two different ideologies work together. Multi party (private builders, developers, employees and users) work arrangements in infrastructure development owe a history of conflict and anxieties across the existing literature. Commuter utilizing PPP run bus terminals were found to be more satisfied vis-a-vis the commuters across Non-PPP run organizations in transport sectors across Punjab. With regard to bus terminals, the “Maintenance” of service levels matter and this factor was observed to dominate and exhibit maximum possible variance. The access coverage and volume capability needs to be retained and enhanced in order to reap the benefits of public private mode of bus terminal operations. Key Words: PPP, Infrastructure, Punjab, India, Factor Analysis, SEM. I. INTRODUCTION Sound infrastructure has been recognized world over as most effective stimulator for industrial & economic development of any country. The socio-economic development of any country is measured by the status of its infrastructure and allied services. It is therefore very important not only to build but also maintain and continuously upgrade appropriate level of infrastructure in the country. Broadly, infrastructure can be defined in terms of physical and social infrastructure; where physical infrastructure facilitates growth; social infrastructure has a direct impact on the quality of life. Infrastructure is a wide notion that is connected to all facets of the economy and human life. The term infrastructure has been used since 1927 to refer collectively to the roads, bridges, rail lines and similar public works that are required for an industrial economy to function. Transport communications, sewage, water and electrical systems all form part of the infrastructure. These systems tend to be investments at high cost. In general, it is location- specific infrastructure that cannot be shifted from location to location. However, the term