31 Majalah Ilmiah Bijak Vol. 19, No.1, Desember 2021, pp. 31 - 41 E ISSN 2621-749X http://ojs.stiami.ac.id bijakjournal@gmail.com Analysis of Community Satisfaction with Public Services in The Bojong Gede District Office, Bogor Regency Benny Osta Nababan 1* , Akbar Nugroho 2 , Septa Riadi 3 1 2 STIE Dewantara, Bogor, Indonesia, 3 Universitas Sang Bumi Ruwa Jurai Bandar Lampung, Indonesia Email : bennyosta11@gmail.com Corresponding Author * INTRODUCTION The government as a public service provider is responsible and continuously strives to provide the best service to the community. The low quality of public services provided by government officials is a bad image of the government in the community. Some people who have dealt with bureaucracy always complain and are disappointed with the services provided. There are some people until now still underestimate the performance of the bureaucracy. As a result, many service users or the public take shortcuts using the services of brokers to take care of their needs related to the government bureaucracy. Public services are provided to the community by the government. The government has an important role to provide public services in accordance with what has been mandated in the law. Law 2 Number 25 of 2009 concerning public services article 1 states that "Public services are activities or series of activities in the context of fulfilling service needs in accordance with laws and regulations for every citizen and resident of goods, services and/or administrative services provided by the government. provided by public service providers. ARTICLE INFO ABSTRACT Article history Received 2021-10-19 Revised 2021-10-31 Accepted 2021-11-17 This study aims to determine the level of performance of the service District Office BojongGede as well as to know people's satisfaction with services provided by the District Office of BojongGede and to determine what factors should be corrected in order to be the satisfaction of the community District Office Bojong Gede. The population in this study is the community of the applicant in the District Office BojongGede with a total sample of 100 respondents and determined based on the formula Slovin. Data collection techniques are conducted using surveys and questionnaires, while data analysis using the Software Microsoft Excel 2007 and SPSS version 22 to test the Test Validity, Test Reliability, Service Quality (SQ), Customer Satisfaction Index (CSI), and Importance Performance Analysis ( IPA). The results showed overall service quality (SQ) has a negative gap of 9.69 which means the service provided by the District Office of Bojong Gede not good enough. Then for the value of the index of community satisfaction of the applicant in the District Office BojongGede current is found by 67.27%, which means people feel satisfied with the performance of services provided, but still haven't been to a maximum overall, and on the importance-performance analysis (IPA) contained in the factor cost of services, people are still not satisfied. With this already should District BojongGede Bogor Regency pay attention and be honest about the fairness of the fee provided in order to improve the quality of service and the community be satisfied. Keywords Community Satisfaction, Quality of Service, District Office Bojonggede.