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Chapter 14
INTRODUCTION
The growing importance of managing knowledge;
progressive organizations proactively learn how
to better sharing knowledge is critical to orga-
nizations today’s. Knowledge sharing is vital to
securing and sustaining a competitive advantage,
organizations can attain the first step towards
sharing knowledge management success by con-
sidering social and behavior issues. Stewart et al.
(2001) stated that knowledge is the most important
resource more important than labor. Gore and
Gore (1999) explained that knowledge is the new
power base of the modern organizations and that
the value of most products and/or services depend
primarily on how ‘knowledge-based intangibles’
such as technological know-how, product design,
marketing presentation, understanding of the cus-
tomer, personal creativity and innovation.
Recently, some additional terms like business
intelligence, enterprise information portal, com-
munities, groupware, knowledge management,
and knowledge networking have been used for
systems that are intended to inform and support
decision-makers. Productivity may be enhanced
when the collaborative empowers individuals and
Amin A. Shaqrah
Alzaytoonah University of Jordan, Jordan
A Typology of Tacit Knowledge
Sharing Themes to Fostering
Group Decision Support System
ABSTRACT
Today, much effort and importance is placed on the management of knowledge, its security, and sustain-
ability in context to organizations and their competitiveness. This paper outlines a typology to guide
that applying tacit knowledge sharing themes from a social perspective, that is trust, care, leadership
charisma, knowledge culture, concept ba, and social network analysis, affect a group’s decision support
system. This paper shows that the mentioned themes facilitate a more open group discussion with a higher
degree of consensus and agreement resulting in a vividly higher amount of accuracy in decision making.
DOI: 10.4018/978-1-4666-1746-9.ch014