International Journal of Science and Healthcare Research Vol.7; Issue: 3; July-Sept. 2022 Website: ijshr.com Original Research Article ISSN: 2455-7587 International Journal of Science and Healthcare Research (www.ijshr.com) 86 Vol.7; Issue: 3; July-September 2022 New Normal Analysis of Telemedicine-Based Healthcare Industry Fitri Kinasih Husnul Khotimah 1 , Idqan Fahmi 2 , Sri Hartono 3 1,2 Business School, IPB University, Bogor, Indonesia. 3 Magister Management, Mercu Buana University, Jakarta, Indonesia. Corresponding Author: Fitri Kinasih Husnul Khotimah DOI: https://doi.org/10.52403/ijshr.20220714 ABSTRACT Telemedicine can be an alternative solution in overcoming the limitations of infrastructure and health human resources which are the cause of limited access to health services for the community. Telemedicine users increased during the Covid-19 pandemic, but only 10% of Indonesia's population. This study aims to analyze the new normal of telemedicine-based healthcare industry. The research was conducted from January to March 2022 through an online survey involving 192 respondents domiciled in Greater Jakarta and Greater Bandung. The sampling technique used is voluntary sampling. Data processing and analysis techniques use industrial foresight analysis. The results showed that the existence of telemedicine is currently considered to have met the expectations of 86.46 percent of respondents and 91.67 percent of users intending to continue using telemedicine technology after the Covid-19 pandemic. New normal of the healthcare industry leads to the development of integrated telemedicine in terms of services, applications, as well as data and information. Keywords: Covid-19, Foresight industry, Healthcare, New normal, Telemedicine INTRODUCTION The Covid-19 pandemic has disrupted various industrial sectors, including the healthcare industry, which is at the forefront of dealing with the pandemic. The condition of the healthcare industry in Indonesia is still facing various problems, both in terms of infrastructure, health resources, supply chains, and fragmented health data (Ministry of Health, 2021). The healthcare industry has a supply chain that is unique and different from the supply chain of the industry in general. This happens because supply chains related to the healthcare industry must be able to ensure high service standards, maintain stakeholder satisfaction and maintain patient safety at the same time (Lestari, 2013). The health supply chain that is not well integrated causes health services to be unable to respond quickly to the risks (Ministry of Health, 2021). The surveillance information system that is not real time and integrated causes the ability to detect and respond to health emergencies not to be responsive in dealing with health crises (Ministry of Health, 2021). In addition, reliable sources of health education are still not widely accessed. In carrying out health services, WHO states the importance of healthcare providers to prioritize the principle of continuum of care which is to continuously monitor patient health (De Graft Johnson et al., 2006). Continuous patient observation can be carried out if there is complete and standardized recording of medical record data, but the existing condition in Indonesia is that health data is still fragmented and spread across many varied systems (Ministry of Health, 2021). The healthcare industry also has large medical record data because each patient has a different case that needs to be continuously monitored for treatment progress, thus requiring high