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Chapter XXIII
Systems Design with the
Socio-Technical Walkthrough
Thomas Herrmann
University of Bochum, Germany
AbstrAct
Socio-technical systems integrate technical and organizational structures and are related to various stakehold-
ers and their perspectives. The design of socio-technical systems has to support this integration and to take
the differing perspectives into account. To support this goal, the design concepts have to be represented with
appropriate documentation methods, which combine formal and informal aspects. Communication processes
have to be facilitated which systematically refer to these kinds of documentation. Therefore a socio-technical,
semi-structured modeling method (SeeMe) is introduced. It represents socio-technical concepts with diagrams
which can be developed, evaluated and improved by the socio-technical walkthrough (STWT). This facilita-
tion method—together with a corresponding software-tool—has proven to be suitable for socio-technical
design in complex, practical projects.
A maximum of explicitness leads to a minimum of understandability
—Ungeheuer, 1982
(translated from the German p. 328)
IntroductIon
Socio-technical systems comprise the interaction
and dependencies between aspects such as human
actors, organizational units, communication pro-
cesses, documented information, work procedures
and processes, technical units, human-computer
interactions, and competencies. They are character-
ized by continuous evolution which is infuenced
by interests, conficts and power relations. The
socio-technical walkthrough (“STWT,” Herrmann,
Kunau, Loser and Menold, 2004a; Herrmann, Loser