VOLUME 2 │ NUMBER 1 │ APRIL 2021 http://world.journal.or.id/index.php/bpdm Attribution 4.0 International (CC BY 4.0) You are free to: Share — copy and redistribute the material in any medium or format, Adapt —remix, transform, and build upon the material for any purpose, even commercially 22 A Comparative Analysis of the Effectiveness of Airport Public Transport System in Jakarta Andri Irfan Rifai, Bagus Rulianto, Muhammad Isradi and Amar Mufhidin Faculty of Civil Engineering and Planning, University of Mercu Buana Jakarta, Indonesia andrirfan@yahoo.com, bagusrulian@gmail.com, isradi@mercubuana.ac.id, amarmufhidin@gmail.com Abstract Mobility of the people of Jakarta is increasing, likewise mobility of the people with the aim of/to Soekarno Hatta International Airport. Public transportation that can be used from Soekarno Hatta International Airport to Jakarta and vice versa includes airport trains, buses, and taxis. The Airport Bus and The Airport Train have relatively the same fare prices. However, the two transportation modes are considered not optimal in operation, the quality of service must be improved so that market share can be increased. Then, necessary to evaluate the effectiveness of services. The research method was carried out through surveys and questionnaires. Data is collected from the Airport Train Station and the Gambir Buses Stop. The analysis that used in this paper is the Validity, Reliability, Binary Logistics, and Importance Performance Analysis. The results showed that the performance and satisfaction factors on the Airport Train were good, while the performance and satisfaction factors on the Airport Bus were quite good. This paper answers doubts about the Airport Train's existence, which is considered not optimal, but has excellent facilities and infrastructure in terms of availability and management. Keywords Airport Train, Airport Bus, Performance, Satisfaction, Minimum Service Standards 1. Introduction Soekarno Hatta Airport (SHIA) is the airport with the most considerable flight activity in Indonesia. The high activity is due to the high movement of people from and to the airport. SHIA is the largest airport in Southeast Asia, the most active in the southern hemisphere, the seventh most connected airport globally, functioning as a "mega-hub," the airport handled more than 63 million passengers in 2018 (Kim et al., 2019). An airport can be considered an operating system is comprising infrastructure, equipment, personnel, operating and management procedures that collectively provide services to its customer (Bardai et al., 2017). As the largest airport and the main gateway to the Indonesian state, it is highly relied on by the community. Soekarno Hatta Airport has the main transportation to serve airport users, airplane passengers, and prospective aircraft passengers going to and from the airport, namely airport trains, taxis, and buses. Soekarno-Hatta Airport Train serves the Manggarai route to Soekarno-Hatta Airport along 36.3 km by passing through Sudirman Baru Station, Duri Station, Bekasi Station, and Batu Ceper Station. The 70 departure schedules every day with a headway of 30 minutes. They are operating hours updated with changes in flight schedules and a carrying capacity of 33,728 passengers per day (Railink, 2019). The Soekarno-Hatta Airport Train was produced utterly knocked-down (CKD) by Bombardier Transportation and assembled by the BUMN Railway Industry in Madiun, East Java. The 60 train units produced are divided into ten trains series with the formation of six trains per series, with facilities such as audio-video on-demand (AVOD), toilets and firecrackers, special seats for people with disabilities (Dimas, 2018). Figure 1. Airport Train