Vol 6. No. 2, June 2013 African Journal of Computing & ICT © 2013 Afr J Comp & ICT – All Rights Reserved - ISSN 2006-1781 www.ajocict.net 41 Study of Some E-Government Activities in South Africa Surendra Thakur Enterprise Development Unit Durban University of Technology Durban, South Africa thakur@dut.ac.za Shawren Singh School of Computing University of South Africa Florida, South Africa singhs@unisa.ac.za ABSTRACT This paper examines the nature and extent of e-government activities in South Africa. E-Government refers to the practice of leveraging ICT to deliver services to employees (G2E), to citizens (G2C), to business (G2B) and to other government departments (G2G). The research method used was through direct personal engagement through semi-structured interviews with 10 stakeholders at local, provincial and national government level. The sample comprised two senior provincial management, two senior municipal managers, two academic government researchers, one national government official and three businessmen connected with government. A literature review was also conducted with data sourced from journals, books, websites and popular media for evidence of e-Government not known to the respondent or a provincial (state) or national initiative. It finds although e-Government activities is being provided by, inter alia, government, citizens and business, the service is few, far between and expensive. Although government has committed to e-services, there are, with few exceptions, such services available. On the other hand citizens are rising in anger as they demand improved service levels. It determines some typically government-centric services have already perhaps out of necessity been usurped by citizen led initiatives. Business is also providing innovative e-services. This comes however with skewed costs that may agitate the digital divide. There is an increasingly pervasive broadband infrastructure from both public and private enterprise that represents an opportunity to roll e-services. The ubiquity of mobile devices and ICT may make-services possible. This is an enticing opportunity, particularly given the increasing and sometimes violent calls for service delivery. To achieve traction the authors argue a stronger advocacy role is needed to promote e- Government activities by all stakeholders namely government, business or civil society. This paper uses the Prossler- Krimmer Model to analyze e-government activities in South Africa including KwaZulu-Natal. It examines the technological, political, legislative and societal(sectors) respectively in South Africa and concludes e-Government is a major opportunities for all stakeholders through a combination or research, cross training, advocacy and a re- contextualization of e-government. Keywords- Component; e-Government, e-Services, Civil Society, e-Readiness. African Journal of Computing & ICT Reference Format: S. Thakur & S. Singh (2013). S Study of Some E-Government Activities in South Africa. Afr J. of Comp & ICTs. Vol 6, No. 2. pp 41-.54 1. INTRODUCTION The objective of e-Government is to improve service delivery to citizen and in so doing improve the efficiency of the governments activities. The application of Information and Communications Technology (ICT) facilitated by the Internet and web technology is the primary tool to enable the objectives of e-Government. Attention has been given to e-Government since the 1990s when it was realized that the Internet and web technology was being used to transform business processes and practices. In this paper we look at some aspect of e-Government, the paper will outline: business driven e-Government, government driven e-Government and civil society driven e-Government. 1.1 Background In recent years there has been growing pressure on government to deliver services in a more efficient accessible manner. These applications have been referred to as e-Government. It is difficult to define e-Government [1, 2] as it encompasses such a broad spectrum of activities. Currently, we have adopted the following working definition of e-Government as suggest by Grant and Chau [3]