ORIGINAL RESEARCH Evaluating the Quality of Indian School Education boards’ websites using multi criteria decision making models Diksha Dani 1 • Gaurav Agrawal 2 Received: 30 July 2017 / Accepted: 22 February 2018 Ó Bharati Vidyapeeth’s Institute of Computer Applications and Management 2018 Abstract The need for a good quality education website for reliable, effective and attractive web presence is increasing as online technology is becoming an important part of the educational process. A good school education related website is very important for delivering a good user experience and satisfaction for its users, including teachers, students, and parents. Evaluating the school education websites is largely a neglected area and need to be addressed, since lack of usability may constrain the use- fulness of an educational website. This research attempts to investigate and measure the quality of the education board website of India via online web diagnostic tools. The websites are evaluated on the basis of selected quality parameters—response time, download time, page size, broken links, accessibility, markup validation, design optimization, traffic and page rank. The websites are then ranked using decision making model—Linear weighted model and TOPSIS. The ranking obtained from the two models are compared to investigate the difference in the distribution of rankings. The result of this study confirmed that the website presence of school education board web- site is neglecting performance and quality criteria. The result shows that there is a significant correlation between the rankings obtained by two models. Keywords Education boards  Web diagnostic tools  LWM  TOPSIS 1 Introduction Education plays an important role in the development of the individual, society, and the nation. School education is perhaps the first step towards strong and sustainable edu- cation system. One of the main education development objectives is ensuring universal access to quality education and web can play an important role in achieving this goal. India has the second largest education system in the world. Education in India is managed both by the Union Government and the states, with some responsibilities lying with the Union and the states having autonomy for others. Education in India falls under the control of The National Council of Educational Research and Training (NCERT). It is an apex resource organization set up by the Government of India, with headquarters in New Delhi, to assist and advise the Central and State Governments on academic matters related to school education. The NCERT provides support and technical assistance to a number of schools in India and oversees and help them in many aspects of enforcement of education policies. It also holds the duty of preparing National Curriculum Framework for the educational boards. Each state has its counterpart called the State Council for Educational Research and Training (SCERT). These are the bodies that essentially propose educational strategies, curricula, pedagogical schemes and evaluation methodologies to the states’ departments of education. The SCERTs generally follow guidelines established by the NCERT. But the states have consider- able freedom in implementing the education system. & Diksha Dani Diksha3108@gmail.com Gaurav Agrawal Gauravagrawal1982@gmail.com 1 Department of Computer Science, Inderprastha Engineering College, Ghaziabad, India 2 Department of CSE, Uttarakhand Technical University, Dehradun, India 123 Int. j. inf. tecnol. https://doi.org/10.1007/s41870-018-0119-y