1 015-0560 SERVICE PRODUCTIVITY AND STAKEHOLDER THEORY Ruth Taylor Department of Management, Monash University PO Box 197 Caulfield East, Victoria 3145 Australia Email: Ruth.Taylor@buseco.monash.curtin.edu.au Telephone: +61 3 99031525 and Amrik Sohal Department of Management, Monash University PO Box 197 Caulfield East, Victoria 3145 Australia Email: Amrik.Sohal@buseco.monash.edu.au Telephone: +61 3 99032033 POMS 21 st ANNUAL Conference Vancouver, Canada, May 7 to 10, 2010