https://doi.org/10.1177/0273475318818864
Journal of Marketing Education
1–10
© The Author(s) 2018
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DOI: 10.1177/0273475318818864
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Article
The popularity of online learning has been gradually
increasing and is predicted to continue in the future
(Croxton, 2014; Richardson, Maeda, Lv, & Caskurlu,
2017; Seaman, Allen, & Seaman, 2018). eCampus Ontario
(2018) identified growing trends in postsecondary educa-
tion and emphasized the importance of online and tech-
nology-enabled learning. These trends included an
increasingly mature postsecondary student population,
rapidly changing workplace demands, and advances in
technology. In an online education report in the United
States, Seaman et al. (2018) suggested that enrollments in
online courses have been increasing even faster than
before, and in fall 2016, there were more than 6 million
students, nearly 32% of all students, enrolled in at least
one online course.
Some benefits of online learning to students include its
flexibility in terms of participation, convenience, and cus-
tomizability to learners’ needs (Croxton, 2014; Richardson
et al., 2017). Students are able to participate in their online
courses from their convenient location using user-friendly
online learning programs on their computers or laptops.
This reduces students’ time and place constraints of taking
certain courses. However, lack of face-to-face (F2F) inter-
actions between students and instructors or among stu-
dents remain a major concern of online learning, and there
is a need to look for more effective ways to improve stu-
dent engagement in online learning environments (Watts,
2016). Synchronous communication tools help learners
and instructors directly interact and provide feedback
among themselves (Giesbers, Rienties, Tempelaar, &
Gijselaers, 2013). For example, in synchronous environ-
ments, instructors have the ability to put students in groups
so students can work on certain problems among them-
selves, emulating an F2F classroom environment. This is
possible by using technology like Blackboard Collaborate.
The aim of this article is to investigate whether the use
of an entirely virtual, interactive, real-time, instructor-led
(VIRI) online learning environment can deliver the same
student performance and engagement outcomes as an F2F
learning environment. This study investigates the effect of
a synchronous online format course on the student learning
outcomes and on their level of engagement compared with
an F2F format. It will add empirical support concerning
whether online learning can deliver similar effectiveness in
terms of student performance and engagement results com-
pared with a F2F learning environment.
In the following sections, a literature review is provided
along with research questions and methodology. Then,
research findings are presented with a discussion of research
implications.
818864JMD XX X 10.1177/0273475318818864Journal of Marketing EducationFrancescucci and Rohani
research-article 2018
1
Ryerson University, Toronto, Ontario, Canada
Corresponding Author:
Anthony Francescucci, Ted Rogers School of Management, Ryerson
University, 350 Victoria Street, Toronto, Ontario M5B 2K3, Canada.
Email: a.frances@ryerson.ca
Exclusively Synchronous Online
(VIRI) Learning: The Impact on Student
Performance and Engagement Outcomes
Anthony Francescucci
1
and Laila Rohani
1
Abstract
There are growing trends in postsecondary education that emphasize the importance of online and technology-enabled
learning. This study aims to investigate whether the use of virtual, interactive, real-time, instructor-led (VIRI) online learning
can deliver the same student performance and engagement outcomes as a face-to-face (F2F) course. The data consist of 698
participants taught in eight sections, over two semesters, with two different instructors. An analysis of variance was used to
compare the differences for both student performance and engagement outcomes. The findings show that a synchronous
course delivered using VIRI classroom technology has the same level of student performance outcomes as F2F learning. This
study suggests that VIRI technology is an effective synchronous learning environment.
Keywords
synchronous, virtual, interactive, real-time, instructor-led, learning