The Journal of Academic Librarianship 48 (2022) 102612
0099-1333/© 2022 Elsevier Inc. All rights reserved.
Factors infuencing knowledge sharing practices among librarians in the
Malaysian academic libraries
Barrie Ahmed
a, *
, Noor Hasrul Nizan Bin Mohammad Noor
b
, Mahfooz Ahmed
a
a
Department of Library and Information Science (DLIS), Kulliyyah of Information and Communication Technology, IIUM, Malaysia
b
Department of Information Systems (DIS), Kulliyyah of Information and Communication Technology, IIUM, Malaysia
A R T I C L E INFO
Keywords:
Knowledge sharing practice
Academic libraries
Malaysia
Klang Valley
Library staff
ABSTRACT
Several scholars have identifed knowledge sharing as a primary focus area within the scope of knowledge
management. Many organisations today have also recognised this act as one of the essential resources in the
management of their institutions. Hence, this research sought to utilise the Theory of Planned Behaviour (TPB) as
the underlying research framework to examine the attitude, subjective norm, and perceived behavioural control
towards the library staff's knowledge sharing intentions. Five academic (university) libraries in Malaysia were
chosen as the sources for the study's sampling, while both an electronic mailed survey questionnaire and hard
copies were utilised in collecting the data from the respondents. In the data analysis, descriptive statistics, mean
value, and standard deviation methods were applicable in the data. The study indicated that knowledge sharing
practises substantially affected some percentage of the study hypotheses. Based on the rule of thumb, the
following hypotheses were supported: H5, H6, H7, and H8, but the hypotheses that follow, H1, H2, H3, and H4
are non-supported. In contrast, it was discovered that knowledge sharing practises deviate from the projected
level of intention by about 0.2 %. The predicted intention is 5.9 % based on attitude, perceived behavioural
control, and subjective norm; however, attitude is predicted to be 1.3 % based on trust and relationship. It
determines that the most likely explanation for the 37.4 % explained by teamwork skills is perceived behavioural
control. But corporate culture showed that the subjective norm was the most important cause because it
accounted for 37.9 % of the results.
Background introduction
Knowledge sharing has been an important factor in several organi-
sations, the act of which has been shaped by many factors such as trust,
communication, and other shared factors. Thus, understanding the
practise of sharing knowledge requires recognising the role of attitudes
and descriptions of knowledge in knowledge sharing. Several scientifc
and practical studies have identifed attitude, subjective norm, and
perceived behavioural control as factors infuencing knowledge sharing
behaviour intention (Goh & Sandhu, 2013; Jolaee et al., 2014).
Researchers have viewed the academic library as a place for research
and to create, transfer, and share knowledge within the different units of
an institution (Liu et al., 2010). Additionally, Hermans and Castiaux
(2017), proclaim that academic libraries can act as an essential part of
the process of transmitting newly created knowledge in a university.
Observing the immense number of information resources and the ne-
cessity for basic information in organisations today, they emphasise that
knowledge sharing practises can provide academic library staff with a
means to share appropriate information within the institution. In sup-
port of this, Burnette (2017) noted that the deeper understanding of
situations and causes of knowledge exchange among librarians and the
types of knowledge they share contribute to developing effective pro-
cedures and conditions for capturing essential knowledge.
However, in the context of the academic libraries in Malaysia, which
are mostly non-proft organisations but are all offcially administered by
the Ministry of Higher Education in the country, the general role of
academic libraries is to collect, process, disseminate, store, and utilise
information to provide services to the university community. Similarly,
academic libraries in Malaysia's traditional role are to provide human
resources and advisory services to the nation. A statistical study by the
director-general of the national library of Malaysia, Dato’ Raslin Bin Abu
Bakar, reveals that government academic libraries in Malaysia as of
2012 are approximately 20 in number, while private university, college,
or institution libraries are 346, which brings the total number of
* Corresponding author.
E-mail address: barrieoza@gmail.com (B. Ahmed).
Contents lists available at ScienceDirect
The Journal of Academic Librarianship
journal homepage: www.elsevier.com/locate/jacalib
https://doi.org/10.1016/j.acalib.2022.102612
Received 8 April 2022; Received in revised form 5 August 2022; Accepted 9 September 2022