Telephone nurses’ communication and response to callers’ concern – a mixed methods study Annica Ernes¨ ater, Maria Engstr¨ om, Ulrika Winblad, Mikael Rahmqvist, Inger K. Holmstr ¨ om PII: S0897-1897(15)00097-X DOI: doi: 10.1016/j.apnr.2015.04.012 Reference: YAPNR 50666 To appear in: Applied Nursing Research Received date: 19 January 2015 Revised date: 14 April 2015 Accepted date: 15 April 2015 Please cite this article as: Ernes¨ ater, A., Engstr¨ om, M., Winblad, U., Rahmqvist, M. & Holmstr¨om, I.K., Telephone nurses’ communication and response to callers’ concern – a mixed methods study, Applied Nursing Research (2015), doi: 10.1016/j.apnr.2015.04.012 This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting proof before it is published in its final form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain.