             !"# $  %"& Public Satisfaction in Local Authorities: A Case Study in Kedah Zaherawati Zakaria (Corresponding Author) Faculty of Administrative Science & Policy Studies, Universiti Teknologi MARA, P. O Box 187, 08400 Merbok, Kedah Malaysia e-mail: zaherawati@kedah.uitm.edu.my Kamarudin Ngah Pusat Penyelidikan Dasar dan Kajian Antarabangsa (CenPRIS), Universiti Sains Malaysia (USM), Pulau Pinang e-mail: kngah@usm.my Jamaludin Mustaffa College of Arts and Science, Universiti Utara Malaysia, 06010 Sintok, Kedah, Malaysia e-mail: jam@uum.edu.my Nazni Noordin Faculty of Administrative Science & Policy Studies, Universiti Teknologi MARA, P. O Box 187, 08400 Merbok, Kedah. Malaysia e-mail: nazni@kedah.uitm.edu.my Mohd Zool Hilmie Mohamed Sawal Faculty of Information Management, Universiti Teknologi MARA, P. O Box 187, 08400 Merbok, Kedah Malaysia e-mail: zoolhilmie@kedah.uitm.edu.my Mahazril ‘Aini Yaacob Faculty of Administrative Science & Policy Studies, Universiti Teknologi MARA, P. O Box 187, 08400 Merbok, Kedah Malaysia e-mail: mahazril@kedah.uitm.edu.my (Received: 12-7-2011 / Accepted: 31-7-2011) Abstract This paper is consists of environmental functions provided by local government focused on Kedah Local authorities in cleanliness matters. Due to public complaints rising in cleanliness and poor services given by the local authorities nowadays lead to this issue to be studied. The primary objective of this study is to investigate the level of users’ satisfaction on environmental functions provided by local government in Kedah. This study used Descriptive Statistic and Pearson Correlation for data analysis which one hypothesis was tested and significant was obtained. A finding indicates that independent variable have significance relationship with environmental functions with public satisfaction. Recommendations were