246 DESIDOC Journal of Library & Information Technology, Vol. 42, No. 4, July 2022, pp. 246-252, DOI : 10.14429/djlit.42.4.17844  2022, DESIDOC Received : 11 January 2022, Revised : 11 April 2022 Accepted : 06 May 2022, Online published : 19 July 2022 Assessment of Students-Faculty Satisfaction: A Case Study of Punjab Agricultural University Library Facilities Kulveen Kaur * and Kiran Kathuria Punjabi University, Patiala, India * E-mail: misingh@thapar.edu ABSTRACT Libraries must provide supportive environments and unhindered services to their users to support their academic well-being. A survey of 202 Punjab Agricultural University Library users was conducted to determine users’ satisfaction with the library webpage, library resources, infrastructure facilities, and library services. The study found diferences in the satisfaction level and awareness of library services and facilities among the undergraduate, graduate, research scholars and faculty users. A compulsory credit-based course exists for postgraduate students only, leaving the other users uninformed about the services and facilities ofered by the library. It was discovered that a robust ICT infrastructure is required since most of the users assessed the ICT infrastructure as ‘average’. Data collected was analysed using Statistical Package for Social Science (SPSS). Keywords: Satisfaction; Punjab Agricultural University; Information communication and technology; E-resources 1. InTRodUCTIon The University library is the academic hub established to serve the intellectual needs of the user. Efciency in the delivery of library services, resources and prompt help by the staf signifcantly impact the users’ satisfaction. User satisfaction is the key to success for any service-driven organisation. Valuable feedback regarding various library facilities and staf attitudes helps evaluate the system’s strengths and weaknesses and set directions for better library services for the users 1 . The present study focuses on the assessment of student-faculty satisfaction with library resources and services, ICT infrastructure and manpower. The study was conducted at Punjab Agricultural University by using a survey-based questionnaire. The state of Punjab has two agricultural universities, viz. Punjab Agricultural University (PAU) and the Guru Angad Dev University of Veterinary and Animal Sciences (GADVASU). These two universities were established in 1962 and 2005, respectively. The oldest university focusing solely on agricultural sciences was thus chosen for the present survey and analysis. The proposed study explores the gaps between the users’ expectations and the actual provision of library resources and facilities in the PAU library. Besides, staf efciency and attitude have also been viewed as a measure of satisfaction among students and faculty members. 2. LITeRATURe RevIew User satisfaction studies are the key determinant factor in evaluating the academic excellence of higher education institutes. Focusing on the institute’s vision and mission, the university library’s main objective is to satisfy the needs of its clientele. Some of the signifcant studies related to the topic have been discussed here. Ekeng & Esin 2 investigated that the users were delighted with library facilities and the attitude of staf in the National Library. Olusegun & Victor 3 revealed that, irrespective of gender, students frequently used library resources for academic and personal development. The students were satisfed with the availability of resources, staf attitude, internet use, and e-resources available in the library. Pal & Barman 4 studied users’ satisfaction with library resources and services. The libraries were unable to meet the minimum satisfaction level of the users as far as law reports and e-resources were concerned. At the same time, it was seen that all16 colleges lacked basic OPAC service, indicating that law college libraries were far behind in giving access to the documents available in their libraries. Younus & Hussain 5 examined that most users of the four public sector Health Sciences Institute Libraries were satisfed with the library environment (furniture, heating/cooling, noise level, lights and cleanliness), circulation service of the libraries and the library staf. Cox & Brewster 6 discussed the role of libraries in supporting outreach programmes. e Rodrigues & Mandrekar 7 studied the students’ satisfaction with library resources and services, difculties they face in accessing the library resources and its impact on their academic success and performance. It was found that a signifcant relationship existed between academic well-being and library usage. Morgan 8 discussed that the libraries should extend their facilities beyond essential academic services and provide a relaxation room or community centre services to the students on campus to relieve them of their anxiety.